Guest Service Representative/Barback

DTLV HOLDINGS LLC; Las Vegas (NV); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Employee discounts

Job summary

Downtowner Boutique Hotel in Las Vegas seeks a Guest Services Representative / Barback to deliver exceptional guest experiences. You will manage reservations, assist guests, and support bar operations while maintaining high service standards.

Responsibilities include check-in/check-out, handling payments, coordinating with housekeeping, and addressing guest inquiries with professionalism. A friendly attitude and strong communication are essential for creating memorable stays.

Qualifications

• High school diploma or equivalent.
• Two years of customer service or hospitality experience.
• Excellent communication and guest service skills.
• Ability to handle reservations and check-in/check-out with accuracy.

Responsibilities

• Guest Check-In/Check-Out: welcome guests and process registrations and departures.
• Reservation Management: handle bookings, cancellations, and room assignments.
• Guest Relations: address complaints professionally and assist with special requests.
• Communication and Coordination: liaise with housekeeping and other departments.
• Administrative Duties: maintain accurate guest records and process payments securely.
• Barback Duties: assist bar operations and maintain bar cleanliness and stock.
• Safety and Security: follow procedures and report hazards.
• Team Collaboration: work with colleagues to maintain service standards.
• Miscellaneous: perform other duties as assigned.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Two years of customer service or hospitality experience

Job description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

POSITION DESCRIPTION

POSITION

Guest Services Representative / Barback

PROPERTY

Downtowner Boutique Hotel

DEPARTMENT

Downtowner FOH

REPORTS TO

General Manager and Front Office Manager

Job Summary

As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your role will involve handling reservations, addressing guest inquiries, and resolving any issues that arise during their stay. Your professionalism, communication skills, and commitment to guest satisfaction will be key to creating a memorable experience for our visitors.

Key Responsibilities

• 1. Guest Check-In/Check-Out: Welcome guests upon arrival with a warm and friendly attitude. Efficiently process guest check-ins and check-outs, ensuring all necessary information is accurately recorded. Provide guests with information about hotel facilities, services, and local attractions.
• 2. Reservation Management: Handle reservations and cancellations, including modifications and special requests. Manage room assignments and ensure that guests are accommodated according to their preferences.
• 3. Guest Relations: Address and resolve guest complaints or concerns promptly and professionally. Assist with special requests, such as room upgrades, additional amenities, or transportation arrangements.
• 4. Communication and Coordination: Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met. Provide clear and accurate information to guests about hotel policies and procedures.
• 5. Administrative Duties: Maintain accurate records of guest interactions, transactions, and feedback. Process payments and handle credit card transactions securely.
• 6. Barback Duties: Prepare and serve alcoholic and non‑alcoholic beverages according to recipes and customer preferences. Maintain cleanliness and organization of the bar area, including washing glassware and cleaning surfaces. Manage inventory, restock supplies, and track drink orders accurately.
• 7. Safety and Security: Ensure the safety and security of guests and hotel property by following established procedures. Report any suspicious activities or safety hazards to management and/or the appropriate authorities.
• 8. Team Collaboration: Work collaboratively with other team members to maintain a high standard of service and operational efficiency. Participate in training and development programs as required.
• 9. Miscellaneous: Performs all other job‑related duties as assigned.

Qualifications

• High school diploma or equivalent.
• Two (2) years of previous experience in a customer service or hospitality role, preferably in guest relations.