Bar Operations & Guest Experience Specialist

Virgin Hotels, LLC; Las Vegas (NV); On-site; USD 17,000 - 25,000; Full time

Job summary

Virgin Hotels in Las Vegas is seeking a Barback to support the beverage operation and ensure guests receive timely and friendly service. You will bus and reset the bar, stock supplies, and explain menu details with accuracy.

You will help maintain a clean, organized bar area and assist with basic drinks, all while upholding safety and service standards. The role requires strong teamwork, flexibility, and the ability to work a fast-paced environment.

Qualifications

• Current, legal, and unrestricted ability to work in the United States.
• Must be 21 years of age.
• High school or equivalent education required.
• Food Service Handler Card and TABC certification currently valid for at least 6 months.
• Knowledge of and ability to mix a wide variety of drinks.
• Preferred: 1–2 years of experience in a full-service restaurant or lounge.
• Ability to work a flexible schedule.

Responsibilities

• Support bartenders with pre-shift prep, post-shift close, and in-shift maintenance.
• Maintain a clean, hygienic and organized work environment including stocking supplies and cleaning.
• Stock the bar per company guidelines on liquor requisition.
• Explain basic details of food dishes and beverages at delivery to guests.
• Prepare basic non-alcoholic beverages such as water, coffee, tea, etc.
• Be an expert in bar organization and locate items across the building.
• Prep the bar daily and maintain it during the shift; clean it nightly.
• Adhere to company standards regarding food and beverage knowledge.
• Provide an extraordinary guest experience through positive guest interaction.
• Guide guests through aspects of the hotel and the city.
• Ensure guests are of legal drinking age by checking IDs.
• Communicate via established channels and stay updated on service and safety protocols.
• Work with leadership to limit waste and promote productivity.
• Maintain professionalism and remember names of colleagues.
• Maintain timecards and daily sign-ins.
• Follow house policies and standards; promote a respectful atmosphere.
• Perform proper changeover, opening and closing duties.
• Coordinate with BOH + FOH for seamless service.
• Maintain high standards of execution and cleanliness.
• Keep SNHD Food Handler Card current on property.
• Communicate clearly in verbal and written English.

Skills

Team player

Conflict resolution

Proactive mindset

Problem solving

Multitasking

Strong communication

Customer service oriented

Education

High school or equivalent

Job description

Virgin Hotels in Las Vegas is seeking a Barback to support the beverage operation and ensure guests receive timely and friendly service. You will bus and reset the bar, stock supplies, and explain menu details with accuracy.

You will help maintain a clean, organized bar area and assist with basic drinks, all while upholding safety and service standards. The role requires strong teamwork, flexibility, and the ability to work a fast-paced environment.