Guest Services Attendant (Housekeeping & Safety)

Bally's Interactive; Shreveport (LA); On-site; USD 14,000 - 19,000; Full time

Job summary

Bally’s Interactive in Shreveport, LA is seeking a housekeeping-related role to deliver clean, guest-focused service on a daily basis. The position emphasizes courtesy, professional greetings, and adherence to standards across rooms and public areas.

The ideal candidate will assist with room cleanliness, stockrooms, safety procedures, and guest interactions, ensuring a positive guest experience in a dynamic hospitality environment.

Responsibilities

• Demonstrates a winning personality with refinement and character.
• Performs tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Ensures that all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
• Ensure that all housekeeping closets are properly stocked and neat and clean.
• Responsible for reporting any Maintenance issues to dispatch.
• Accurately uses proper telephone/radio techniques and etiquette.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all programs, promotions, activities and functions.
• Answer patrons’ complaints and resolve problems.
• Must carry out safety and emergency procedures including, but not limited to, fire, crowd control, inclement weather and bomb threats.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other Room Attendants in a courteous, empathetic and discreet manner.
• Supports and maintains Bally’s courtesy guidelines to guests and employees.
• Promote outstanding guest relations.
• Perform tasks outlined on daily checklist.
• Performs other duties as assigned.

Job description

Bally’s Interactive in Shreveport, LA is seeking a housekeeping-related role to deliver clean, guest-focused service on a daily basis. The position emphasizes courtesy, professional greetings, and adherence to standards across rooms and public areas.

The ideal candidate will assist with room cleanliness, stockrooms, safety procedures, and guest interactions, ensuring a positive guest experience in a dynamic hospitality environment.