Guest Room Experience Attendant

Bally's Corporation; Shreveport (LA); Presencial; USD 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Health coverage

401(K) / Company Match

Access Perks and Childcare discounts

Descripción de la vacante

Bally's in Shreveport is seeking a detail-oriented Housekeeper to clean guest rooms to our standards and greet guests professionally. You will stock amenities, report room status to dispatch, and assist guests with information about hotel and casino hours and events.

Must be able to lift up to 40 lbs and follow safety procedures. Excellent communication with guests and staff is essential. Comprehensive benefits and employee perks are provided by Bally's.

Formación

• High School diploma or better.
• Technical/other training or better.

Responsabilidades

• Clean guest rooms with amenities placed as standards dictate.
• Provide friendly greetings to guests and housekeeping personnel.
• Report status of all guest rooms in assigned rooms to dispatch.
• Stock and maintain housekeeping cart; keep it neat and organized.
• Inform guests about hotel, casino, and restaurant hours, events and promotions.
• Communicate room status to dispatch personnel and inspectors.
• Be knowledgeable about Bally's programs, promotions, activities and functions.
• Respond to guests’ complaints and resolve problems.
• Follow safety procedures including fire, crowd control and bomb threat protocols.

Educación

High School or better

Descripción del empleo

• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
• Housekeeping cart is properly stocked and kept neat and clean.
• Responsible for reporting the status of all guest rooms in assigned rooms.
• Accurate use of proper telephone/radio techniques and etiquette.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally'sprograms, promotions, activities andfunctions.
• Answer patrons’ complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
• Must be able to occasionallylift and/or move more than 40 lbs.
• Must communicate with guests and be able to direct/escort them to various facilities andfunctions within the property.
• Must interact with guests and other hotel personnel in a courteous, empathetic and discreetmanner.
• Performs other duties as assigned.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Additional Benefits:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range:

• 12.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Required

High School or better.

Technical/other training or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.