Guest Services Attendant

Vail Resorts; Keystone (CO); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Ski/Mountain Passes for employees

Employee discounts for lodging, food,

401(k) Retirement Plan

Employee Assistance Program

Training and development

Referral Program

Housing Availability

Job summary

Vail Resorts is hiring a Guest Services Attendant as part of our winter seasonal team. You will greet guests, direct them to appropriate services, and ensure a friendly, efficient experience across base areas, restaurants, and ticket offices at our mountain resorts.

Starting wage is $20.00/hr for Winter Seasonal 2026/2027. Full time and part time hours are available. Housing may be provided in some cases. We offer free passes, discounts, and wellness benefits to support your success.

Qualifications

• Guest service experience preferred.
• Ability to stay enthusiastic and perform well when busy.
• Ability to work outside in all weather conditions for long periods of time.

Responsibilities

• Meet and greet guests while displaying positive guest service.
• Commit to guest satisfaction and assume responsibility for guest care and problem solving.
• Answer guest questions by becoming a resort operations and services expert.
• Assist other departments as needed, including ticket scanning and ticket sales.
• Clear base areas as part of your role.
• Other duties as assigned.

Skills

Guest Services

Customer Service

Outdoor Work

Weekend/Holiday Availability

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

To Learn More, please review the Benefits Eligibility Summary

You are the face of the guest experience as you skillfully greet and direct guests at our resorts. You are responsible for the safe, friendly, and efficient experience of our guests from our base areas, restaurant locations, and ticket offices. Join us in creating the Experience of a Lifetime!

Job Specifications

• Starting Wage: $20.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Meet and greet guests while displaying positive guest service.
• Commit to guest satisfaction and assume responsibility for guest care and solving problem
• Answer guest questions by becoming a resort operations and services expert.
• Assist other departments as needed, including ticket scanning, ticket sales, activities operations.
• Clearing the base area may be a part of your role
• Other duties as assigned

Job Requirements

• Ability to stay enthusiastic and perform well when busy
• Ability to work outside, on your feet, in all weather conditions for long periods of time
• Ability to work weekends and holidays
• Previous guest service experience preferred

Role

A Guest Services Attendant team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:

• Mountain Activities
• Retail Rental operations
• Food and Beverage Support
• Ticket sales or scanning
• Lift Operations
• Base Area Operations

The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515851

Reference Date: 07/14/2026

Job Code Function: Guest Services