Guest Services Associate (Seasonal, Part Time)

Meow Wolf; Santa Fe (NM); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical Insurance options

Dental & Vision Insurance

HSA, HRA, FSA options

401k Retirement Plan

Life Insurance & Disability Coverage

Parental Leave

Job summary

Meow Wolf in Santa Fe, NM seeks a Guest Services Associate for a seasonal, part-time position. The role supports front desk and docent duties, with duties including ticket sales, guest assistance, safety monitoring, and light maintenance across the exhibit spaces.

Ideal candidates have 3+ years in customer service, strong communication, and the ability to work evenings, weekends, and holidays. Training and flexible scheduling are provided.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years in a customer service role.
• 18 years or older.
• Experience handling cash and using POS systems.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Greet visitors and provide exceptional customer service.
• Sell admission tickets and check in advance purchase tickets.
• Inform visitors about rules, events, and Meow Wolf history.
• Monitor crowds and ensure guest and staff safety.
• Clean lobby, restrooms, exhibits, and related areas.
• Assist in security, report emergencies, and address injuries appropriately.

Skills

Customer service

Communication

Calm under pressure

Cash handling

POS systems

Education

High School Diploma or Equivalent

Tools

Point of Sale systems

Job description

Privacy Notice for California Applicants and EmployeesApplicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Meow Wolf opens portals of possibility. Come as you are!We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.We share a strong commitment to Belonging through our values of:Collaborative Creativity: We believe the act of creating together amplifies possibilities.Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.If this all sounds like YOU, read on….Job Description:The Guest Services Associate works in several capacities at the exhibition. As front desk staff, Guest Services Associates greet visitors and process transactions. As docents, Guest Services Associates ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be asked to assist in the gift shop or assist customers in the bar area.This is a seasonal, part-time position which requires a part time flexible schedule including weekends, evenings, and holidays up to 29 hours a week or less over a 90-day period. Ideal candidates can committee to the full season starting November 9, 2026 (or later) and ending approximately 90 days from start date.Job Responsibilities:Greet visitors and provide exceptional customer service when interacting with guests.Sell admissions tickets and check in advance purchase ticketsProvide information to visitors about rules, upcoming events, Meow Wolf history and more.Monitor crowds to help ensure the safety of guests and staff.Clean areas of the building including but not limited to the lobby and restrooms.Check that objects in the exhibition are in the correct place and exhibits are functioning properly.Help ensure the safety of visitors requesting Security when neededAssist visitors where needed.Report emergencies to the manager and security when needed.Respond to injuries and emergencies appropriately.Record maintenance issues.Clean the exhibit, bathrooms, lobby, and parking lot.Assist with crowd control on busy days.Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.Essential Skills and Abilities:A flexible schedule with the ability to work days, nights, weekends, and possibly holidaysDemonstrated excellent customer service skillsDemonstrated excellent communication skillsDemonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnelExperience with point of sale systems and responsibly handling cashWillingness to participate in training and classes to develop new skillsRequired Qualifications:High School Diploma or EquivalentMinimum 3 years in customer service positionMust be 18 years of age or olderMay be asked to obtain an alcohol handlers permit if working 21+ eventsDesired Qualifications:Be bilingual or multilingualOrganized and self-motivated with a strong attention to detail.Excellent time management and organizational skills.Excellent interpersonal skills.Adaptable to changing needs and possess the ability to take on new tasksMust be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams.Work Environment and Physical Demands:In this role, one may be tasked with working the Guest Services desk in an office like environment, or working as a docent which entails maneuvering around the exhibit. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners as a front desk associate. As a docent, employees may be required to be in a stationary position, stand, crawl, and occasionally ascend and descend a ladder or stairs as needed. Employees may be required to lift up to 20lbs. The employee will comply with company and OSHA standard workplace safety protocols. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Schedule:This position has an effective start date on or after 11/9/2026, with the position ending no later than 90 days from start date.This position is seasonal. We are looking for those who have flexible part time evening, weekend and holiday availability up to 29 hours a week.Travel: Travel is not required for this position.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Meow Wolf truly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.BENEFITS:The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.Medical Insurance options: PPO & HDHP*Dental and Vision Insurance*HSA, HRA, and FSA options*401k Retirement PlanCompany paid Life Insurance Policy and Disability Coverage(s)*Voluntary Critical Illness and Life Insurance Policies*Company Paid Employee Assistance ProgramPaid Parental Leave for 12 weeksDiscount off Meow Wolf Gift Shop Merch and CafesAdmission to Meow Wolf attractions for employees and guests*Regular or Project Based Full-time positionsPlease visit www.meowwolf.com/careers for more information.