Guest Services Associate — Part-Time (Evenings & Weekends)

Guthrie Theater; Minneapolis (MN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Sick Time

Transportation subsidies

Complimentary Tickets

Discounted Tickets

Classes and Camps

Wellness Program

Guthrie Store discount

Affinity Groups

Job summary

The Guthrie Theater in Minneapolis, Minnesota, is seeking a part-time Guest Services team member to welcome guests, answer questions, assist with wayfinding, and support event operations. You will work an average of three shifts per week, including at least one weekend evening, with a starting wage of 16.78 USD per hour under a collective bargaining agreement with IATSE Local 13.

The Guthrie emphasizes diversity, equity and inclusion and offers benefits, tickets, discounts, and a supportive,

Qualifications

• Prior experience in guest or customer service.
• Polite and professional demeanor at all times.
• English proficiency in speaking and writing.
• Proficient in Microsoft Office.
• Ability to manage multiple priorities.
• CPR training is a plus but not required.
• Willing to work three shifts weekly including a Fri/Sat/Sun and one evening shift.
• Commitment to diversity and inclusion.
• Ability to follow emergency procedures.

Responsibilities

• Welcome guests and provide friendly, helpful service.
• Answer general questions about the Guthrie and the neighborhood.
• Assist guests with wayfinding and monitor conduct.
• Resolve guest concerns and report incidents.
• Assist with special events throughout the year.
• Conduct regular walk-throughs of public spaces.
• Keep restrooms and lobbies clean and stocked.
• Liaise with House Management for smooth operations.
• Promote Guthrie values in daily work.

Skills

Guest service

English communication

Multitasking

Microsoft Office

Professional demeanor

Emergency procedures

Teamwork

Diversity awareness

Tools

Microsoft Office Suite

Job description

The Guthrie Theater in Minneapolis, Minnesota, is seeking a part-time Guest Services team member to welcome guests, answer questions, assist with wayfinding, and support event operations. You will work an average of three shifts per week, including at least one weekend evening, with a starting wage of 16.78 USD per hour under a collective bargaining agreement with IATSE Local 13.

The Guthrie emphasizes diversity, equity and inclusion and offers benefits, tickets, discounts, and a supportive,