Guest Experience Ambassador

Walker Art Center; Minneapolis (MN); On-site; USD 25,000 - 28,000; Part time

Job summary

The Walker Art Center in Minneapolis seeks a part-time Visitor Experience Associate to provide exceptional customer service, welcome guests, and assist with box office transactions using Tessitura. Responsibilities include seating patrons, scanning tickets, and supporting crowd management during events.

Evening and weekend availability is required, with shifts up to 7.5 hours. This non-exempt, part-time role offers opportunities to engage visitors and contribute to a welcoming museum experience.

Qualifications

• Experience in customer service, tourism and box office procedures desirable.
• Ability to problem-solve in a quick and resourceful manner.
• Ability to handle a variety of operations simultaneously.
• Demonstrated ability to work with a wide range of personalities across cultures, generations and abilities.
• A willing attitude and positive demeanor.
• Ability to work shifts of varying lengths (2–7.5 hours).
• Evening and weekend availability required.

Responsibilities

• Provide recognizably exceptional customer service to all visitors.
• Proactively welcome guests, respond to questions, and guide museum visitors.

Skills

Customer service

Problem solving

Multitasking

Interpersonal skills

Evening/weekend availability

Tessitura (box office system)

Tools

Tessitura

Job description

The Walker Art Center in Minneapolis seeks a part-time Visitor Experience Associate to provide exceptional customer service, welcome guests, and assist with box office transactions using Tessitura. Responsibilities include seating patrons, scanning tickets, and supporting crowd management during events.

Evening and weekend availability is required, with shifts up to 7.5 hours. This non-exempt, part-time role offers opportunities to engage visitors and contribute to a welcoming museum experience.