Theater Front-of-House Supervisor (Part-Time)

Guthrie Theater; Minneapolis (MN); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Sick Time

Transportation Subsidy

Complimentary Tickets

Discounted Tickets

Classes and Camps Discounts

Wellness Program

Store discount

Job summary

The Guthrie Theater is seeking a Part-time House Supervisor to oversee front-of-house operations before, during and after performances. You’ll lead ushers and volunteers, coordinate with Box Office, Guest Services and Public Safety, and ensure safety and excellent customer service throughout each shift.

Reporting to the Director of House Management, you will help schedule staff, manage concerns, and prepare end-of-show reports.

Qualifications

• Demonstrated experience supervising, training, and motivating a team.
• Working knowledge of theater front-of-house practices.
• Exceptional customer service skills and ability to resolve issues.
• Excellent interpersonal and written/verbal communication.
• Ability to manage multiple priorities in a busy environment.
• Commitment to Guthrie values of equity and inclusion.
• Experience with online databases such as When2Work, Tessitura, Paylocity, or Volunteer Hub.

Responsibilities

• Oversee the theater houses prior to, during and following performances.
• Lead pre-shift meetings with staff, volunteers, and colleagues from other departments.
• Assign ushering staff and volunteers to critical positions and adjust schedules as needed.
• Coordinate opening/closing the house and seating logistics with House Leads.
• Address patron, usher and volunteer concerns calmly and professionally and coordinate with key partners.
• Prepare and distribute end-of-show House Management reports.
• Collaborate with Stage Management, Guest Services, Public Safety and Box Office during emergencies.
• Implement safety procedures and guide patrons to exits during emergencies.
• Maintain accurate volunteer hours and assist with onboarding and training.
• Complete other duties as assigned.

Skills

Supervising staff

Front of house

Customer service

Communication

Flexibility

Team collaboration

Safety procedures

Tools

When2Work

Tessitura

Paylocity

Volunteer Hub

Job description

The Guthrie Theater is seeking a Part-time House Supervisor to oversee front-of-house operations before, during and after performances. You’ll lead ushers and volunteers, coordinate with Box Office, Guest Services and Public Safety, and ensure safety and excellent customer service throughout each shift.

Reporting to the Director of House Management, you will help schedule staff, manage concerns, and prepare end-of-show reports.