Theater Guest Experience Lead – Complimentary Tickets

Guthrie Theater; Minneapolis (MN); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Sick Time

Transit benefits

Complimentary Tickets

Discounted Tickets

Guthrie Classes & Camps

Wellness Program

Store discount

Affinity Groups

Job summary

The Guthrie Theater is seeking a Guest Services Lead to promote a positive guest experience across public spaces and events in Minneapolis, Minnesota. You will support daily operations, assist guests, and ensure safety and adherence to theater policies.

This part-time role requires flexibility in a dynamic schedule, including evenings and weekend shifts, with compensation around $19.73/hour and benefits as described.

Qualifications

• Prior experience providing guest or customer service in a dynamic environment.
• Polite and professional demeanor with guests.
• Strong spoken and written English communication.
• Retail POS experience preferred but not required.
• Proficient with Microsoft Office suite (OneNote, Teams, Outlook).
• Ability to manage multiple priorities and stay calm under pressure.

Responsibilities

• Greet guests and promote a positive guest experience in the Guthrie's public spaces.
• Provide exceptional guest service and answer questions about policies and the venue.
• Assist guests with wayfinding and monitor conduct in public areas.
• Support special events and assist with incident reporting.
• Brief staff and volunteers on shift roles and procedures.

Skills

Guest service

Communication

Multitasking

Emergency procedures

CPR training

Tools

POS system

Microsoft Office

Job description

The Guthrie Theater is seeking a Guest Services Lead to promote a positive guest experience across public spaces and events in Minneapolis, Minnesota. You will support daily operations, assist guests, and ensure safety and adherence to theater policies.

This part-time role requires flexibility in a dynamic schedule, including evenings and weekend shifts, with compensation around $19.73/hour and benefits as described.