Overnight Guest Services Associate – Care & Safety

National Health Foundation; Ventura (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

National Health Foundation is seeking a Guest Service Associate (Overnight) in Ventura, CA to provide a hospitable, safe, and healthy environment for guests, ensuring dignity and respect. The role offers on the job training and a clear path into guest services within recuperative care.

The position is full-time, non-exempt, with a Wednesday-Sunday schedule from 11:00 PM to 7:30 AM, at $18.75 per hour. Applicants must lift up to 50 pounds and be ready to grow within the organization.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

Skills

Caregiver experience

Multitasking

Microsoft Office

Oral & Written communication

CPR/First Aid

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

National Health Foundation is seeking a Guest Service Associate (Overnight) in Ventura, CA to provide a hospitable, safe, and healthy environment for guests, ensuring dignity and respect. The role offers on the job training and a clear path into guest services within recuperative care.

The position is full-time, non-exempt, with a Wednesday-Sunday schedule from 11:00 PM to 7:30 AM, at $18.75 per hour. Applicants must lift up to 50 pounds and be ready to grow within the organization.