Overnight Guest Services Specialist

National Health Foundation; Oxnard (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

National Health Foundation is seeking a Guest Services Associate for an overnight shift in Ventura, CA. The role focuses on providing a hospitable, safe environment for guests with an emphasis on dignity and respect, while supporting recuperative care operations.

The ideal candidate has strong customer service and communication skills, with willingness to learn. A High School Diploma is required, and CPR/First Aid certification is preferred; valid CA driver's license is required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in Healthcare or Recuperative Care preferred.
• Ability to perform multiple tasks effectively and efficiently.
• Must be able to work five 8-hour shifts.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections.
• Perform guest intake responsibilities, ensuring guests are greeted and oriented to program guidelines.
• Create and lead engagement activities; build rapport with guests and attend to requests.
• Assist nursing, social services, and external partners with on-site guest appointments and check-ins.
• Maintain bed availability and documentation; assist with inventory checks.
• Keep daily shift notes and incident reports; participate in Emergency Action Plan drills.
• Respond to guest concerns with positive interventions; attend meetings and trainings.

Skills

Customer service

De-escalation

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

National Health Foundation is seeking a Guest Services Associate for an overnight shift in Ventura, CA. The role focuses on providing a hospitable, safe environment for guests with an emphasis on dignity and respect, while supporting recuperative care operations.

The ideal candidate has strong customer service and communication skills, with willingness to learn. A High School Diploma is required, and CPR/First Aid certification is preferred; valid CA driver's license is required.