Guest Services Associate Lead (MID SHIFT), Ventura, CA

National Health Foundation; Ventura (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Job summary

National Health Foundation seeks a Guest Service Shift Lead in Ventura, CA. This full-time, non-exempt role pays $19.00–$22.00 per hour and requires completing a background check, LIVE scan, and TB test. Friday–Tuesday 3:00PM–11:30PM with Wednesdays and Thursdays off.

On-the-job training provided to develop guest services and care skills. The position focuses on safety, guest intake, rapport building, and coordinating with nursing, social services, and partners on-site while maintaining records

Qualifications

• High School Diploma or equivalent is required.
• Minimum 2 years caregiver experience in healthcare or recuperative care preferred.
• Ability to perform and prioritize multiple tasks effectively.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate with all staff, guests, and visitors.

Responsibilities

• Ensure safety and security of the recuperative care facility and conduct daily inspections.
• Greet guests and provide orientation of program guidelines, building rapport.
• Lead engagement activities and address guest requests.
• Assist nursing, social services and partners with on-site appointments.
• Maintain bed availability and documentation; track supplies as needed.
• Keep shift notes, incident reports and emergency drill records up to date.
• Adhere to NHF policies, attend trainings, and uphold dress code.

Skills

Customer service

De-escalation

Willingness to learn

Oral and written communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

POSITION TITLE:Guest Service Shift Lead

REPORTS TO:Operations Manager

LOCATION:Ventura, CA

CLASSIFICATION:Non-Exempt (Full-Time)

HOURLY RATE:$19.00 - $22.00

SCHEDULE:

• Friday- Tuesday 3:00PM - 11:30PM (Wednesdayand Thursday (Off))
• All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Join Our Team, No Prior Experience Required

• National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.

Guest Services Associate

• A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

Requirements

• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Physical Requirements

The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Programs

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org./