Guest Services Associate — On‑Site Hospitality & Support

Ronald McDonald House Connecticut and Western Massachusetts; New Haven (CT); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Ronald McDonald House Connecticut & Western MA in New Haven, CT and Springfield, MA, is seeking a Guest Service Associate to deliver hospitality to visiting families and support the house operations. You will handle check-in/out, phone inquiries, uphold house rules, assist with housekeeping, tours for donors, and help with events, reporting to Family Services Manager.

This part-time, hourly position requires high school diploma and 3 years front-line hospitality experience, with flexibility for

Qualifications

• High school diploma or trade school certification.
• Minimum three years of front-line guest services or hospitality experience.
• Ability to work independently and manage projects.
• Strong problem-solving and decision-making skills.
• Flexible schedule including weekends.

Responsibilities

• Serve as the primary on-site point of contact for all guest families.
• Provide warm, welcoming check-in and check-out services for House guests.
• Respond to and answer incoming phone calls, offering assistance and information.
• Uphold and enforce House rules in a supportive and respectful manner.
• Support and maintain the overall guest experience, including restocking food and beverages.
• Perform light cleaning and housekeeping duties in communal areas.
• Conduct house tours for donors, visitors, or other stakeholders.
• Perform other duties to support guest comfort and well-being.

Skills

Guest services

Hospitality

Communication

Problem solving

Education

High school diploma or trade school certification

Job description

Ronald McDonald House Connecticut & Western MA in New Haven, CT and Springfield, MA, is seeking a Guest Service Associate to deliver hospitality to visiting families and support the house operations. You will handle check-in/out, phone inquiries, uphold house rules, assist with housekeeping, tours for donors, and help with events, reporting to Family Services Manager.

This part-time, hourly position requires high school diploma and 3 years front-line hospitality experience, with flexibility for