Family Services & House Operations Associate

Ronald McDonald House New Mexico; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Ronald McDonald House New Mexico invites applications for a Family Services Associate to foster a hospitable environment for families and volunteers. The role emphasizes policy adherence, guest support, and comprehensive House operations during shifts.

Responsibilities include guest registration, orientations, safety briefings, meal preparation, and coordinating with volunteers. You will maintain confidentiality, handle inquiries, and help sustain a clean, welcoming facility for families in need.

Qualifications

• Focus on creating a hospitable environment for families and volunteers.
• Ability to enforce house policies with fairness and consistency.
• Strong customer service mindset and helpful demeanor with guests.
• Excellent communication skills for front-desk and donor interactions.
• Capable of handling multiple tasks with minimal supervision.

Responsibilities

• Take referrals, register guests, collect room donations, and instruct guests in use of the House.
• Provide House orientations and review guidelines and policies with guests.
• Maintain a high profile in the House so families know staff are on duty.
• Handle all incoming phone calls.
• Prepare dinner for guests (45-65 people).
• Ensure kitchen is cleaned and food stored per safety guidelines.
• Perform routine House chores and keep facility clean and stocked.
• Clean and set up rooms after check-outs.
• Advise guests on House rules and document actions taken.
• Assist guests with requests and maintain supportive interactions.
• Work with families and volunteers to keep House neat and clean.
• Accept donations and record according to procedures.
• Supervise scheduled volunteer activities.
• Transmit information to House Manager.
• Document guest-related emergencies and follow up actions.

Skills

Hospitality

Policy enforcement

Customer service

Communication

Data entry

Multitasking

Confidentiality

Teamwork

Tools

Microsoft Office

Outlook

Teams

Job description

Ronald McDonald House New Mexico invites applications for a Family Services Associate to foster a hospitable environment for families and volunteers. The role emphasizes policy adherence, guest support, and comprehensive House operations during shifts.

Responsibilities include guest registration, orientations, safety briefings, meal preparation, and coordinating with volunteers. You will maintain confidentiality, handle inquiries, and help sustain a clean, welcoming facility for families in need.