Hotel Restaurant Assistant Manager – People-First Leader

Four Points by Sheraton Norwood; Norwood (MA); On-site; USD 68,000 - 84,000; Full time

Benefits offered by this job

Marriott employee discount

Total Rewards program (incentives, ins

Tuition reimbursement

Job summary

Four Points by Sheraton Norwood is seeking an Assistant Restaurant Manager to lead daily restaurant operations in a collaborative hotel setting. You will coach staff, build schedules, and ensure exceptional guest care while maintaining brand standards.

In this role you will use MICROS/Symphony and OpenTable, engage in training, and support cost controls, cash handling, and reporting. Flexible, 40-hour weeks with day/night shifts and holidays are required.

Qualifications

• 2+ years of restaurant management experience in hotel or full-service settings.
• Experience creating team schedules and adjusting plans based on business volume.
• Experience training and developing team members in service standards and safety.
• Comfort using restaurant technology including MICROS/Symphony, OpenTable, and Microsoft Office.
• Strong communication skills with guests, team members, supervisors, and cross-functional partners.
• Ability to lead with warmth, professionalism, and care.
• Working knowledge of cost controls, inventory, and cash handling.
• SERV Safe certification required.

Responsibilities

• Lead daily restaurant operations with a people-first approach and service excellence.
• Coach and support restaurant associates; develop schedules aligned with business needs.
• Ensure training on service standards, safety, and guest care for staff.
• Serve as on-site leader in the Restaurant Manager’s absence.
• Coordinate front- and back-of-house communication to improve service flow.
• Oversee staff onboarding, performance conversations, and team development.
• Manage promotions, pre-shift communications, and private dining needs.
• Perform Manager on Duty shifts as needed.

Skills

Restaurant management

Team scheduling

Staff coaching

Guest service

Communication

Leadership warmth

Cost controls

Cash handling

Safety procedures

Education

High School Diploma/GED

Tools

MICROS/Symphony

OpenTable

Microsoft Outlook

Excel

Word

Job description

Four Points by Sheraton Norwood is seeking an Assistant Restaurant Manager to lead daily restaurant operations in a collaborative hotel setting. You will coach staff, build schedules, and ensure exceptional guest care while maintaining brand standards.

In this role you will use MICROS/Symphony and OpenTable, engage in training, and support cost controls, cash handling, and reporting. Flexible, 40-hour weeks with day/night shifts and holidays are required.