Guest Experience Front Desk Associate (Weekends)

Spooky Nook Sports; Hamilton (OH); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Free family membership to fitness club

Medical, dental, vision benefits

Competitive PTO

Paid holidays

401k program

Discount on food & beverages

Discount on Nook apparel

Free child watch

Discounts on academy programs & events

Job summary

Spooky Nook Sports Inc. is seeking a friendly Hotel Front Desk Associate to welcome guests, check them in, and assist with information about the complex. You will work primarily 7:00 AM–3:00 PM or 3:00 PM–10:00 PM, with weekend availability required.

A positive, professional demeanor and teamwork with front desk staff are essential as you manage guest accounts, reservations, and related services. Benefits include health coverage, PTO, 401(k), family membership to the fitness center, and various

Qualifications

• Greet and register guests, assign rooms, and issue keys.
• Answer inquiries about hotel services, facilities, dining, and directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and post charges to guest ledgers.
• Coordinate reservations, transportation, and tours as needed.
• Perform clerical duties and communicate tasks to staff.

Responsibilities

• Greet, register, and assign rooms to guests
• Issue room keys
• Answer inquiries about hotel services and surrounding facilities
• Keep records of room availability and guest accounts
• Compute bills, collect payments, and make change for guests
• Make and confirm reservations
• Post charges to ledger
• Coordinate transportation and tours
• Sell seasonal tickets
• Assist in delivering luggage and amenities to guest rooms
• Answer and route calls
• Provide information to callers and record messages
• Perform clerical duties and report tasks to staff
• Record wake-up calls and lost & found items

Skills

Customer service

Bilingual English/Spanish

Multi-tasking

Education

High School Diploma or equivalent

Tools

Front desk systems

Job description

Spooky Nook Sports Inc. is seeking a friendly Hotel Front Desk Associate to welcome guests, check them in, and assist with information about the complex. You will work primarily 7:00 AM–3:00 PM or 3:00 PM–10:00 PM, with weekend availability required.

A positive, professional demeanor and teamwork with front desk staff are essential as you manage guest accounts, reservations, and related services. Benefits include health coverage, PTO, 401(k), family membership to the fitness center, and various