Guest Services Associate — Front Desk & Reservations

Larkspur Landing Hillsboro; Hillsboro (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

A hotel in Hillsboro is seeking a Guest Service Agent to provide excellent service to guests. Responsibilities include greeting, registering guests, resolving complaints, and ensuring satisfaction. Ideal candidates should have a high school diploma and prior customer service experience. Benefits include competitive pay, health insurance, and opportunities for professional development. This role may require working varied shifts, including holidays and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.

Responsibilities

• Greet, register, and service guests in a friendly and courteous manner.
• Resolve guest complaints, elevating to supervisor if necessary.
• Perform bookkeeping activities, such as balancing accounts.
• Ensure overall guest satisfaction.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

A hotel in Hillsboro is seeking a Guest Service Agent to provide excellent service to guests. Responsibilities include greeting, registering guests, resolving complaints, and ensuring satisfaction. Ideal candidates should have a high school diploma and prior customer service experience. Benefits include competitive pay, health insurance, and opportunities for professional development. This role may require working varied shifts, including holidays and weekends.