Guest Services Associate – Front Desk

Hampton Inn and Suites Louisville NorthEast; Louisville (KY); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

BryantCorp is seeking a Front Desk Representative for its Louisville property. You will greet guests, manage check-in/out, handle inquiries, and support the General Manager and Assistant General Manager to maintain exceptional service standards.

Ideal candidates have strong communication, cash handling, and computer skills, with a customer‑service focus. This full-time on-site role requires professionalism, attention to detail, and the ability to multi-task in a fast-paced hotel environment.

Qualifications

• Previous customer service experience is required.
• Previous experience in a hotel or similar position is preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service-oriented demeanor with a professional, positive attitude.
• Excellent phone and computer skills.
• Previous cash handling experiences preferred.
• High school diploma or equivalent is preferred.

Responsibilities

• Greet guests and complete the registration/check-in process, including inputting and retrieving information.
• Assist guests with check-out and ensure rooms and services are properly accounted for.
• Respond to guest inquiries and requests in a timely, friendly, and professional manner.
• Maintain a professional image through appearance, dress, and attitude.
• Complete daily checklists and prioritize tasks to ensure guest satisfaction.
• Stand for long periods and accommodate guest special requests as needed.
• Follow hotel emergency procedures and collaborate with management.

Skills

Customer service

Communication skills

Phone skills

Cash handling

Computer skills

High school diploma

Education

High school diploma or equivalent

Tools

Computer skills

Job description

BryantCorp is seeking a Front Desk Representative for its Louisville property. You will greet guests, manage check-in/out, handle inquiries, and support the General Manager and Assistant General Manager to maintain exceptional service standards.

Ideal candidates have strong communication, cash handling, and computer skills, with a customer‑service focus. This full-time on-site role requires professionalism, attention to detail, and the ability to multi-task in a fast-paced hotel environment.