Guest Services Associate - Flexible Shifts & Growth Path

NCG Hospitality.; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays at NC G/Hospitalty

Referral programs

Volunteer hours

Employee recognition events

Job summary

NCG Hospitality is hiring a Guest Services Representative at the Hampton Inn & Suites Phoenix Downtown. Starting at $18/hour, with higher wages possible for experienced candidates. Flexible availability required Friday through Monday, including 6am-2pm and 2pm-10pm shifts.

2+ years in hospitality or customer service preferred. You will handle phone reservations, guest check-in/out, and payments while delivering courteous, prompt service to ensure a memorable stay.

Qualifications

• 2+ years of hospitality or customer service experience.
• Strong oral and written communication skills.
• High attention to detail and organization.

Responsibilities

• Answer the property’s phones and take reservations.
• Check guests in/out and process payments with accuracy.
• Provide courteous, friendly service to create a memorable guest experience.
• Upsell and promote the property to maximize occupancy and revenue.

Skills

Customer service

Cash handling

Oral and written communication

Attention to detail

Positive attitude

Job description

NCG Hospitality is hiring a Guest Services Representative at the Hampton Inn & Suites Phoenix Downtown. Starting at $18/hour, with higher wages possible for experienced candidates. Flexible availability required Friday through Monday, including 6am-2pm and 2pm-10pm shifts.

2+ years in hospitality or customer service preferred. You will handle phone reservations, guest check-in/out, and payments while delivering courteous, prompt service to ensure a memorable stay.