Guest Services Associate | Flexible Hours | Ice Rink

sportadvisory; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Winterfest & Seasonal Ice Rink, operated by Sports Facilities Management, LLC, is seeking a Guest Services Team Member in St. Louis, MO. This part-time, non-exempt role is the first point of contact for guests and focuses on friendly, informative service.

You will greet visitors, process registrations and payments for leagues and events, handle phones, and help enforce venue policies while maintaining confidentiality and a positive attitude.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Detail-oriented with outstanding organizational skills.
• Ability to multi-task and prioritize under pressure.
• Must be respectful and friendly to athletes, guests, and team members.
• Excellent teamwork and collaboration skills.
• Commitment to safety and well-being of others.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Provide courteous, first-in-class service to all guests.
• Register guests and process payments for leagues, camps, clinics, drop-ins.
• Be knowledgeable about facility programs and pricing.
• Operate multi-line phones.
• Record waivers and event information.
• Record event scores and print game sheets daily.
• Maintain confidentiality of guest and team member information.
• Resolve guest concerns or escalate to management.
• Enforce venue policies and procedures.
• Complete special projects and daily assignments.

Skills

Excellent communication skills

Detail-oriented

Organizational skills

Multi-tasking

Team player

Guest service skills

Diverse ages interaction

Nights/weekends/holidays availability

Confidentiality

Calm under pressure

Respectful and friendly

Initiative

Safety awareness

Job description

Winterfest & Seasonal Ice Rink, operated by Sports Facilities Management, LLC, is seeking a Guest Services Team Member in St. Louis, MO. This part-time, non-exempt role is the first point of contact for guests and focuses on friendly, informative service.

You will greet visitors, process registrations and payments for leagues and events, handle phones, and help enforce venue policies while maintaining confidentiality and a positive attitude.