Guest Services Associate - Family-Focused, Flexible Schedule

KidZone Museum; Truckee (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

KidZone Museum in Truckee, California, is seeking a friendly Guest Services Attendant to welcome families and handle admissions, memberships, and retail purchases. You will assist with programs and events and support a safe, clean, and fun museum experience.

The role involves front-desk work and helping with workshops, birthday parties, group visits, and daily operations, with a flexible schedule including weekends and holidays. Experience in customer service is preferred.

Qualifications

• Friendly, welcoming, and comfortable interacting with children and families.
• Dependable, organized, and able to work independently.
• A strong communicator and problem solver.
• Comfortable working in a busy, active, and sometimes noisy environment.
• Able to take initiative and recognize what needs to be done.
• Comfortable using computers, email, and learning new software.
• Available to work a flexible schedule that includes weekdays, weekends, holidays, and special events.
• Previous customer service experience is preferred.
• Spanish/English bilingual skills are a plus.

Responsibilities

• Welcome and assist visitors, members, and families with a friendly and positive attitude.
• Process admissions, memberships, renewals, registrations, and retail purchases.
• Answer phones and provide information about Museum programs, events, and memberships.
• Help maintain a safe, clean, organized, and welcoming Museum environment.
• Monitor exhibit areas and help children and families follow Museum safety guidelines.
• Assist with workshops, arts and crafts, educational programs, birthday parties, group visits, and special events.
• Organize and restock exhibit, art, and program materials.
• Assist with retail organization, merchandising, and sales.
• Operate the cash register and complete daily cash and credit card reconciliation.
• Clean and disinfect exhibits, toys, high-touch surfaces, and other designated areas.
• Assist with general facility upkeep, including snow removal during the winter.
• Attend required staff and training meetings.
• Pitch in with other Museum duties as needed.

Job description

KidZone Museum in Truckee, California, is seeking a friendly Guest Services Attendant to welcome families and handle admissions, memberships, and retail purchases. You will assist with programs and events and support a safe, clean, and fun museum experience.

The role involves front-desk work and helping with workshops, birthday parties, group visits, and daily operations, with a flexible schedule including weekends and holidays. Experience in customer service is preferred.