Guest Services Attendant

Kidzonemuseum; Truckee (CA); On-site; USD 21,000 - 28,000; Part time

Job summary

KidZone Museum in Truckee, CA is seeking a Part-Time Guest Services Attendant to support admissions, memberships, and retail sales while ensuring a welcoming environment for children and families. The role involves front desk duties, event support, and general museum operations in a busy, family-friendly setting.

The position requires friendly, dependable, and flexible availability across weekdays, weekends, and holidays. Prior customer service and comfort with computers are a plus.

Qualifications

• Previous customer service experience preferred.
• Comfortable talking with families and children.
• Experience using a cash register or POS system.

Responsibilities

• Greet visitors and assist with admissions, memberships, and retail purchases.
• Answer phones and provide information about programs and events.
• Maintain a safe, organized, and welcoming environment.
• Restock exhibits and handle general Museum operations.
• Operate cash register and reconcile daily sales.
• Attend staff meetings and assist with special events.

Skills

Customer service

Cash handling

Communication

Bilingual (Spanish/English)

Tools

POS system

Job description

Part-Time Guest Services Attendant

KidZone Museum | Truckee, CA
Part-Time | 20–25 hours/week | Weekdays, weekends & holidays

About the Position

KidZone Museum is looking for a friendly, dependable, and enthusiastic Guest Services Attendant to join our team! This position is an important part of creating a welcoming, safe, and fun experience for children and families visiting the Museum.

The Guest Services Attendant works at the front desk and throughout the Museum, providing excellent customer service while helping with admissions, memberships, retail sales, programs, events, and general Museum operations.

What You'll Do

• Welcome and assist visitors, members, and families with a friendly and positive attitude.


• Process admissions, memberships, renewals, registrations, and retail purchases.


• Answer phones and provide information about Museum programs, events, and memberships.


• Help maintain a safe, clean, organized, and welcoming Museum environment.


• Monitor exhibit areas and help children and families follow Museum safety guidelines.


• Assist with workshops, arts and crafts, educational programs, birthday parties, group visits, and special events.


• Organize and restock exhibit, art, and program materials.


• Assist with retail organization, merchandising, and sales.


• Operate the cash register and complete daily cash and credit card reconciliation.


• Clean and disinfect exhibits, toys, high-touch surfaces, and other designated areas.


• Assist with general facility upkeep, including snow removal during the winter.


• Attend required staff and training meetings.


• Pitch in with other Museum duties as needed.

What We're Looking For

The ideal candidate is:

• Friendly, welcoming, and comfortable interacting with children and families.


• Dependable, organized, and able to work independently.


• A strong communicator and problem solver.


• Comfortable working in a busy, active, and sometimes noisy environment.


• Able to take initiative and recognize what needs to be done.


• Comfortable using computers, email, and learning new software.


• Available to work a flexible schedule that includes weekdays, weekends, holidays, and special events.


• Previous customer service experience is preferred.


• Spanish/English bilingual skills are a plus.

About KidZone Museum

KidZone Museum is a nonprofit children's museum in Truckee, California, dedicated to inspiring learning through creative play and discovery. We provide hands-on experiences, interactive exhibits, and early-learning programs that help children and families learn, play, explore, and connect.

If you enjoy working with children, meeting families, and being part of a fun and community-focused environment, we'd love to hear from you!

KidZone Museum is an Equal Opportunity Employer.