Guest Services Associate - Events & Customer Experience

BEST Crowd Management; Belleville (WI); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training & development

Flexible scheduling

Positive work environment

Job summary

BEST Crowd Management in Madison, WI is seeking Guest Services staff to support the University of Wisconsin–Madison events. This part-time role emphasizes delivering exceptional guest experiences and assisting with event operations.

You will welcome attendees, answer questions, help with setup, direct guests, and support crowd management. Strong communication, reliability, and flexibility for evenings and weekends are essential for success in this role.

Qualifications

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work evenings, weekends, and holidays
• Strong problem-solving and composure in high-pressure situations
• Reliability and punctuality

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and policy compliance.
• Answer questions and provide information about the event, facilities, and amenities.
• Guide and direct guests to seating, restrooms, concessions, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth operations.
• Assist with crowd management to ensure safety and a positive attendee experience.
• Adhere to company policies to maintain professionalism and service excellence.

Job description

BEST Crowd Management in Madison, WI is seeking Guest Services staff to support the University of Wisconsin–Madison events. This part-time role emphasizes delivering exceptional guest experiences and assisting with event operations.

You will welcome attendees, answer questions, help with setup, direct guests, and support crowd management. Strong communication, reliability, and flexibility for evenings and weekends are essential for success in this role.