Guest Services Associate 3pm-11pm

ZMC Hotels; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Dental insurance

Employee discounts

401(k) for full-time employees

Bonuses

Job summary

ZMC Hotels in Fort Wayne, Indiana, seeks a front desk associate to greet guests, resolve inquiries, and help ensure a memorable stay. You will work 8-hour shifts across 7am–3pm, 3pm–11pm, and 11pm–7am, delivering friendly, efficient service and supporting daily hotel operations.

We value highly organized professionals with strong communication and team leadership abilities, capable of maintaining guest satisfaction and collaborating with housekeeping and bell staff to uphold service standards.

Qualifications

• Must be highly organized with focus on guest satisfaction.
• Excellent verbal and written communication.
• Ability to lead a team in a fast-paced environment.
• Basic math and computer skills.

Responsibilities

• Ensure courteous and efficient guest service according to standards.
• Address guest concerns and follow up.
• Assist in daily maintenance of room inventory to optimize revenue and guest experience.
• Supervise bell staff to ensure smooth arrivals and departures.

Skills

Guest service

Communication

Team leadership

Organizational skills

Computational ability

Computer skills

Job description

Benefits:

• Free uniforms
• Health insurance
• Training & development
• Dental insurance
• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company