Guest Services Associate Full Time 3pm11pm

Home2 Suites Oxford AL; Oxford (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision options

Paid time off

401(k) plan

Hotel discounts

Bonus opportunities

$250 referral bonus

DailyPay access

Referral bonus

DailyPay

Career growth

Job summary

A hospitality company in Oxford, Alabama is seeking a friendly and organized individual for a customer service position. This role includes checking in guests during peak hours and ensuring a high standard of service. Responsibilities also include addressing guest concerns, maintaining inventory, and supervising staff interactions. If you have a passion for guest satisfaction and want to work in a fun environment, we want you to join our team! Flexible shifts spanning several hours are available.

Qualifications

• Must be highly organized to manage guest check-ins effectively.
• Thorough knowledge of guest service and satisfaction is required.
• Good communication skills are essential for customer interactions.
• Must be capable of leading tasks performed in a team setting.
• Basic computational and computer skills are necessary.

Responsibilities

• Ensure efficient and courteous treatment of all guests.
• Address guest concerns and ensure follow-up is complete.
• Maintain room inventory for optimal revenue while meeting guest expectations.
• Supervise bell staff activities to ensure efficient guest contact.

Skills

Organizational skills

Communication skills

Guest service knowledge

Team leadership

Basic computational ability

Basic computer skills

Job description

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8-hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company