Guest Services Associate

ZMC Hotels; Wilmette (IL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

DailyPay

Job summary

ZMC Hotels is seeking a friendly, fast, and reliable front desk/guest services associate to check guests in during peak hours, answer questions, and ensure a memorable stay. You will be part of a lively team that values service with a smile and a positive attitude.

Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am, with 8-hour blocks. We offer opportunities for advancement and a friendly, welcoming work environment.

Qualifications

• Highly organized and detail oriented.
• Thorough knowledge of guest service and satisfaction.
• Excellent verbal and written communication skills.
• Ability to lead a team in a fast-paced environment.
• Basic computational ability and numerical literacy.
• Proficiency with basic computer tasks and hotel software is a plus.

Responsibilities

• Ensure guests are treated efficiently and courteously while applying standards.
• Address guest concerns and ensure follow-up.
• Assist in daily maintenance of room inventory to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure efficient and friendly arrivals and departures.

Skills

Organized workflow

Guest service knowledge

Communication skills

Team leadership

Computational ability

Basic computer skills

Tools

Basic computer skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company