Guest Services Associate - Club Wyndham Glacier Canyon Resort

Wyndham Destinations; Wisconsin Dells (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading vacation ownership company as a Guest Services Representative. In this role, you will ensure that all guests feel welcome and valued during their stay. Your responsibilities will include managing front desk operations, addressing guest inquiries, and providing exceptional customer service. This is an exciting opportunity to be part of a company that values innovation and growth, where every day brings new experiences and the chance to make lasting memories for travelers. If you are passionate about hospitality and enjoy working in a collaborative environment, this position is perfect for you.

Benefits

Medical

Dental

Vision

401k with employer match

Paid time off

Employee Assistance Program

Wellness program

Life and accident coverage

Disability benefits

Flexible spending accounts

Qualifications

• High school diploma required; customer service experience preferred.
• Strong communication skills and ability to handle guest requests.

Responsibilities

• Perform daily front desk functions, including guest check-in and check-out.
• Respond to guest inquiries and complaints with professionalism and courtesy.
• Handle administrative tasks such as processing transactions and reservations.

Skills

Customer Service

Communication Skills

Administrative Skills

Problem-Solving

Education

High School Diploma or equivalent

Tools

Telephone Systems

Email Software

Reservation Systems

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Summary
The Guest Services Representative is responsible for completing daily Front Desk functions, ensuring that all Owners and Guests receive efficient and courteous service, making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned.

Essential Job Functions

1. Performs daily Front Desk functions such as guest check-in and check-out, answering phones, completion of shift check-list, processing related transactions, etc.
2. Directs owner and guest requests to the correct department. Responds courteously, efficiently, and professionally to guest service requests.
3. Performs light administrative duties such as sending and receiving faxes, making copies, and sending email correspondence.
4. Greet, register, establish necessary credit for, and issue keys appropriately to guests.
5. Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
6. Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
7. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
8. Communicate with other departments as needed via telephone and two-way radio.
9. Complete check-out procedures, compute bills, collect payment, and make change for guests as required.
10. Make, confirm, and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
11. Balance all cash receipts and work performed during shift and perform a bucket check on shift.
12. Distribute guest and staff mail and messages as necessary.
13. Post charges for faxes, copies, laundry, or charges from the food, beverage, or convenience store outlets.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave, and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.