Guest Services Associate - Club Wyndham Glacier Canyon Resort

Travel + Leisure Co.; Wisconsin Dells (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in vacation ownership is seeking a Guest Services Representative to enhance guest experiences. This role involves performing essential Front Desk functions, ensuring guests feel welcomed and valued throughout their stay. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and handling administrative tasks. The ideal candidate will possess strong customer service and communication skills, contributing to a positive and memorable vacation experience for guests. Join a dynamic team where your contributions will be recognized and rewarded, and embark on a fulfilling career in hospitality.

Benefits

Medical

Dental

Vision

401k with employer match

Paid Time Off

Wellness program

Employee Assistance Program

Legal and identity theft plan

Flexible spending accounts

Wish day paid time to volunteer

Qualifications

• Strong customer service skills with a proactive and positive attitude.
• Ability to handle guest requests and complaints efficiently.

Responsibilities

• Perform daily Front Desk functions including guest check-in and check-out.
• Respond courteously to guest service requests and inquiries.

Skills

Customer Service

Communication Skills

Administrative Skills

Problem-Solving

Education

High School Diploma

Tools

Telephone System

Email

Fax Machine

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Summary
The Guest Services Representative is responsible for completing daily Front Desk functions, ensuring that all Owners and Guests receive efficient and courteous service, making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned.

Essential Job Functions

1. Performs daily Front Desk functions such as guest check-in and check-out, answering phones, completion of shift check-list, processing related transactions, etc.
2. Directs owner and guest requests to the correct department. Responds courteously, efficiently, and professionally to guest service requests.
3. Performs light administrative duties such as sending and receiving faxes, making copies, and sending e-mail correspondence.
4. Greets, registers, establishes necessary credit for, and issues keys appropriately to guests.
5. Answers telephones/PBX with proper telephone etiquette and directs calls accordingly.
6. Receives guest requests and/or complaints and ensures that appropriate actions have been taken.
7. Answers inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
8. Communicates with other departments as needed via telephone and two-way radio.
9. Completes check-out procedures, computes bills, collects payment, and makes change for guests as required.
10. Makes, confirms, and cancels reservations for guests or answers a variety of questions for guests pertaining to their reservations.
11. Balances all cash receipts and work performed during the shift and performs a bucket check on shift.
12. Distributes guest and staff mail and messages as necessary.
13. Posts charges for faxes, copies, or laundry or charges from the food, beverage, or convenience store outlets.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave, and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.