Venue - Guest Services Staff - Alpine Valley

Live Nation; Wisconsin; On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Guest Services staff member at a leading live entertainment company. This role is essential in ensuring the safety and comfort of all guests at events. You will engage with attendees, address their needs, and maintain the venue's cleanliness and organization. Your customer service skills and attention to detail will contribute to creating a memorable experience for all patrons. With generous benefits, including access to free concerts and unique perks, this position offers a fantastic opportunity to be part of a vibrant industry. If you are passionate about live events and enjoy working in a fast-paced environment, this is the perfect role for you!

Benefits

Generous vacation

Healthcare benefits

Retirement benefits

Student loan repayment

Paid caregiver leave

Tuition reimbursement

Access to free concerts and events

Qualifications

• 2+ years in customer service experience preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide excellent customer service to enhance guest experiences.
• Assist guests with directions and ensure their safety during events.
• Maintain venue cleanliness and organization before, during, and after events.

Skills

Customer Service

Communication Skills

Problem-Solving

Teamwork

Judgment and Diplomacy

Education

High School Diploma or equivalent

Job description

Venue - Guest Services Staff - Alpine Valley

Apply locations East Troy, WI, USA time type Part time posted on Posted 2 Days Ago job requisition id JR-78640

Job Summary:

As a Guest Services staff member, you play a vital role in ensuring the safety and comfort of all guests. You are responsible for maintaining the cleanliness and organization of the venue while engaging with attendees to address their needs before, during, and after the event. Your attention to detail and customer service skills contribute to creating a positive experience for all patrons.

Job Functions:

1. Deliver exemplary customer service to maintain customer loyalty. Answer inquiries to resolve customer concerns through analysis to determine the most effective resolution.
2. Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
3. Refer unresolved customer grievances to designated departments for further investigation.
4. Solicit sales of new or additional services or products.
5. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
6. Show CARE by participating in venue recycling efforts before, during, and after the show.
7. Guide guests to exits or provide other instructions or assistance in case of emergency.
8. May assist in verifying staff credentials to generally restricted areas.
9. Assist patrons by giving directions to places inside or outside the venue.
10. Ensure guests are safely enjoying the show.
11. Partner with fellow crew members at the end of the show to close the venue - this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
12. Additional tasks as requested by management.

This position starts at $16.00 per hour.

Qualifications:

1. High School Diploma or equivalent.
2. At least 2 years in Customer Service and communications suggested.
3. Strong strategic thinking and creative problem-solving skills.
4. Excellent verbal, written, and interpersonal communication skills.
5. Acute sense of judgment, tact, and diplomacy.
6. A strong sense of teamwork and ability to execute programs.
7. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

About Us

Recognized three years in a row by Great Place to Work and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, a mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and an unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.