Guest Services Associate

ZMC Hotels; Goldsboro (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off and 401(k)

Hotel discounts across the brand

Regular bonuses

$250 referral bonus

DailyPay access to earned wages

Upward mobility and growth

Job summary

ZMC Hotels in Goldsboro, NC is seeking a front desk/guest services role focused on fast, friendly hospitality. You will greet guests, answer questions, and support a welcoming stay with a customer-service mindset.

Shift options cover 7am-3pm, 3pm-11pm, and 11pm-7am, with opportunities for growth within the hotel. This is a full-time hospitality position offering benefits and room for advancement.

Qualifications

• Excellent guest service mindset and satisfaction focus.
• Clear verbal and written communication skills.
• Experience leading a team or coordinating staff in a hospitality setting.
• Strong organizational skills and attention to detail.
• Basic mathematical ability for transactions and reporting.
• Basic computer skills for POS and scheduling.

Responsibilities

• Treat guests with courtesy and ensure service standards are met.
• Address guest concerns and follow up to resolution.
• Monitor room inventory levels to optimize revenue and guest satisfaction.
• Oversee bell staff activities to ensure efficient and friendly arrivals and departures.

Skills

Guest service

Communication

Team leadership

Organization

Basic math

Computing basics

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company