Guest Services Associate

Capital Vacations; Saint George (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Services Associate for their front office. This role is pivotal as the first point of contact for guests, ensuring a smooth and enjoyable experience from check-in to check-out. The ideal candidate will possess excellent customer service skills, a flexible schedule, and the ability to work under pressure. You will be responsible for managing front desk operations, addressing guest inquiries, and coordinating with various departments to meet guest needs. Join a dynamic team where your contributions will directly enhance guest satisfaction and create memorable experiences.

Qualifications

• Experience in the Resort/Hotel industry; Timeshare knowledge preferred.
• Excellent customer service skills and ability to work under pressure.

Responsibilities

• Efficiently manage front desk operations and guest check-ins/outs.
• Coordinate with departments to fulfill guest requests and inquiries.
• Handle revenue processing and maintain accurate financial records.

Skills

Customer Service

Basic Computer Skills

Bilingual

Active Listening

Problem Solving

Communication Skills

Flexibility

Education

High School Diploma/GED

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

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Position Title: Guest Services Associate– Front Office

Reports To: Front Desk Manager

FLSA Status: Non-Exempt

Purpose

The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay.

Principal Duties and Responsibilities

1. Is responsible for the efficient and courteous operation of the front desk
2. Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
3. Answers and transfers all calls from the switchboard using proper telephone etiquette
4. Answers guest questions about local restaurants and attractions
5. Makes courtesy calls and follow up calls to all guests’ issues
6. Sends confirmation letters to owners/guests
7. Coordinates with all other departments to ensure a smooth response to guest’s requests
8. Processes all incoming revenue from all departments daily
9. Opens and closes the credit card machines and cashier audit reports
10. Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
11. Orders office supplies as needed
12. Enters maintenance and service requests in SPI promptly
13. Makes reservations most courteously and efficiently
14. Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
15. Runs reports and corrects errors before the guests check-in
16. Performs any other inventory management changes as directed by the supervisor or manager
17. Prepares check-in packets for the upcoming week
18. Makes rental calls to notify owners whether their villa rented or not
19. Responds to online reviews
20. Reconciles rentals for the previous month
21. Checks online travel agents for rental inbounds
22. Makes daily post office and banking runs
23. Blocks RCI points for unpaid accounts
24. Manages RCI banking, membership changes, and cancellations
25. All other duties as assigned by management

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

1. High School Diploma/ GED
2. Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred

Skills, Knowledge, and Abilities:

1. Basic computer skills
2. Excellent Customer Service skills with the ability to work under pressure
3. Bilingual is a plus
4. Active listener with the ability to solve problems
5. Ability to work with minimal supervision
6. Excellent verbal and written communication skills
7. Flexible schedule – Ability to work evenings, holidays and weekends are a must

Shift: Additional hours may be necessary to cover shifts and meet deadlines