13-004 - Lead Guest Services Associate I - SC/KROC San Diego

Salvation Army Tucson; South Carolina; On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking organization as a Lead Guest Services Associate I, where your passion for customer service will shine. In this part-time role, you will deliver exceptional service to members and clients at the Kroc Center, ensuring every guest feels valued and welcomed. You'll take on supervisory responsibilities, guiding and training a team of Guest Services Associates while maintaining operational excellence. This position offers a unique opportunity to make a difference in your community by providing support and assistance in a vibrant environment. If you're ready to embrace a fulfilling role that combines leadership and customer engagement, this is the perfect opportunity for you.

Qualifications

• 2+ years experience as a Guest Services Associate or similar role.
• 1+ year in a supervisory capacity.

Responsibilities

• Provide excellent customer service to members and clients.
• Assist in training and supervising Guest Services Associates.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Tools

Computer

Fax Machine

Telephone

Job description

Job Category: Administrative & Clerical

Requisition Number: 13004019284

Posted: February 3, 2025

Part-Time

Rate: $18 USD per hour

Location

San Diego Kroc Center
Salvation Army Kroc Community Center
6845 University Avenue
San Diego, CA 921155829, USA

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Lead Guest Services Associate I is responsible for providing quality customer service to members, clients, and customers, in-person, via phone, and email. The Lead Guest Services Associate I will serve as acting Manager-On-Duty, responding appropriately to incidents and reporting appropriately. Additionally, the Lead Guest Services Associate I will provide oversight to and supervision of Guest Services Associates, at the direction of the Membership Coordinator.

Essential Functions

• Provide excellent customer service to the community; ensure that all guests receive prompt, friendly, and efficient service.
• Assist in the training and oversight of Guest Services Associates in the gymnasium.
• Maintain all Kroc Center cash handling and accounting procedures.
• Process sales of memberships, classes, and programs, ensuring customer data is processed and stored.
• Perform tracking and record keeping as needed and at the direction of the Membership Department.
• Work with the Membership Department to track and report member visits according to protocol and in order to receive payment from third-party vendors.
• Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates.
• Adhere to all RJKCCC Operations procedures and policies adopted by Administration.
• Observe all safety rules and regulations.
• Attend staff meetings and maintain training, as required.
• Maintain confidentiality.
• Assist in emergency situations, completing, calling in, and filing reports appropriately.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers, and reach overhead. Ability to operate computer, fax, and telephone.

Minimum Qualifications

• At least 2 years’ experience as a Guest Services Associate (GSA) at the Kroc Center or similar facility.
• At least 1 year experience in a supervisory capacity.

Skills, Knowledge & Abilities

• Must have or obtain First Aid/ CPR/ AED certifications within the first 90 days of employment.
• Must be at least 21 years old.
• Ability to communicate effectively with customers, peers & supervisors.
• Must comply with all applicable business, employment, and copyright law.
• Ability to work in a fast-paced, team environment and maintain poise under pressure.
• Ability to empathize and communicate with all populations, including low-income and vulnerable individuals.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities