Guest Services Assistant - Summer (T00919)

Western Carolina University; Indiana (PA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Guest Services Assistant to join their dynamic team at the Bardo Arts Center. This role involves providing exceptional customer service, assisting with ticket sales, and managing the Fine Art Museum Gift Shop. Ideal candidates will have strong interpersonal skills and a commitment to creating a welcoming environment for visitors. Flexibility in scheduling is essential, as the position requires availability for various shifts, including evenings and weekends. This is a fantastic opportunity to gain experience in a vibrant arts environment while engaging with a diverse audience.

Qualifications

• Excellent interpersonal and communication skills are essential.
• Ability to multi-task and handle cash transactions accurately.

Responsibilities

• Greet customers and assist with ticket sales at the Box Office.
• Manage operations for the Fine Art Museum Gift Shop (FAM Shop).
• Perform administrative duties and maintain inventory records.

Skills

Interpersonal Skills

Written and Verbal Communication

Customer Service

Cash Handling

Multi-tasking

Education

High School Diploma or GED

Tools

AudienceView Ticketing Software

Point of Sale Systems

Job description

Please see Special Instructions for more details.

Applicants must apply online.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Qualified applicants will be contacted by the department directly if selected for interview.

Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.

Department

Department Bardo Arts Center

Salary Range

Salary Range starting at $9.25/hour

Posting Information

SUMMARY

This position works on site at Bardo Arts Center with flexibility to assist with Box Office, Fine Art Museum Gift Shop ( FAM Shop), and/or administrative duties as needed for Bardo Arts Center. This position will greet customers of all ages and backgrounds in a non-discriminatory educational environment, while working with customers in person and over the phone to assist in selling tickets to performances in the BAC Performance Hall, University Auditorium and Niggli Studio theater. This position will also be responsible for all Fine Art Museum Gift Shop ( FAM Shop) operations, including but not limited to; performing sales, providing customer assistance, processing merchandise, art handling, and clerical duties required by and associated with the FAM Shop (which features work from students, faculty, staff, alumni and featured artists.) Guest Services Assistants report to BAC’s Audience Services Manager.

EXPECTATIONS

• Serve as a welcoming, courteous, and professional presence for visitors and customers
• Be knowledgeable of all relevant policies and procedures; Ask when you don’t know
• Commit to the full term of the employee contract (one semester)
• Follow opening and closing procedures outlined by supervisor
• Arrive to your shift on-time and prepared to work
• Maintain confidentiality of all matters regarding sensitive information
• Make correct sales transactions
• Encourage sales by following sales script
• Maintain accurate inventory records of merchandise
• Collaborate with other student workers in positions throughout Bardo Arts Center to foster a well-rounded, knowledgeable, and experience informed team
  
  

HOURS

• Maintain a schedule of 10 – 25 hours per week, as assigned.
• Submit bi-weekly time sheets on time
• Daily Available Shift Hours**:

Tue: 10 AM – 4 PM

Wed: 10 AM – 4 PM

Thur. 10 AM – 7 PM

Fri. 10 AM – 4 PM

**Adjustment of hours involving evening and/or weekend work will be required.

ADMINISTRATIVE DUTIES

• Read and acknowledge the BAC Team Handbook
• Sign confidentiality statement and take PCI compliance training (payment card industry)
• Refer to Shift Notebooks daily for updates and urgent communications
• Refill office supplies (pens, note pads, rubber bands, envelopes, etc)
• Update and post phone numbers (staff, campus police, etc) in Box Office/ FAM Shop
• Identify space for rack cards, business cards, and information to be distributed to visitors by staff
• Label the staff mailboxes for all hourly summer and fall employees
• Act as an intermediary for supervisor with internal and external contacts to resolve problems and respond to policy or procedural questions
• Ensure non box office/ FAM shop related calls and messages are passed along to the appropriate parties
• Keep track of all sales, inventory changes, customer questions and vendor inquiries
• Organize FAM Shop/Box Office for optimal efficiency and provide basic cleaning of displays
• Stock bags and organize back-stock
• Request supplies as needed, inform Audience Services Manager of any sales issues or inventory needs
• Assist Audience Services Manager with coordination of all Box Office/ FAM Shop activities including cash handling, accounts management, and computer systems management
• Perform visitor services duties when present at the museum front desk such as answering questions about museum exhibitions, museum policies and facility features (bathroom, parking, etc.)
• Answer BAC phones using the script provided and become knowledgeable of phone messaging and transfer features
• Monitor museum surveillance and notify staff as to any out of the ordinary activities
• Conduct hourly inspection of museum galleries when present at museum front desk
• Assist the Visitor Services Coordinator in administering record keeping for attendance
• Aid the Director and Bardo Arts Center staff when needed, as requested.

Knowledge, Skills, & Abilities Required for this Position

KNOWLEDGE , SKILLS , AND ABILITIES

• Encourage sales, total price using register, accept payment, make change
• Maintain daily cash reports when opening, closing, or completing FAM Shop/Box Office/ performance event shifts
• Follow opening and closing procedures including the delivery of sales records and cash/checks to Business Officer at closing shift
• Attend training for AudienceView ticketing software and FAM Shop Point of Sale systems
• Processes ticket sales at box office using ticketing system
• Maintain and share knowledge of performances and events at the Bardo Arts Center, including knowledge of artists, organizations, and artworks featured in FAM Shop, knowledge of current and upcoming exhibitions in the WCU Fine Art Museum, as well as affiliate events at Bardo Arts Center
• Maintain tidy and organized display appearance by setting up displays, arranging merchandise, stocking shelves and notifying Audience Services Manager of sold-out inventory
• Respond to or direct telephone and walk-in inquiries as appropriate, and provide information concerning upcoming performances and events at Bardo Arts Center and University Auditorium, Performance Hall and Studio Theater, current exhibitions on display at the WCU Fine Art Museum, stock availability or artist information.
• Ensure confidentiality when processing and handling confidential information
• Perform light cleaning of Box Office/ FAM Shop to maintain tidy and organized workspace

Minimum Qualifications

APPLICANT REQUIREMENTS

• High school or GED diploma required.
• Excellent interpersonal skills required
• Excellent grammatical skills, excellent written and verbal skills required
• Computer literate and knowledgeable
• Ability to communicate effectively, follow written and oral instructions, and read or write information correctly
• Demonstrated ability to meet and greet customers of all ages and backgrounds in a non-discriminatory educational environment
• Must be able to work after hour events and some weekend events, with dates provided in advance
• Must be in good physical condition, able to lift and/or move moderate to heavy materials and equipment up to 25lbs; able to sit, stand and/or walk for extended periods of time
• Ability to multi-task various projects

Preferred Qualifications

Posting Text

Open Date

Open Date 05/06/2025

Close Date

Close Date 06/30/2025

Open Until Filled No

Special Instructions to Applicants

Applicants must apply online.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION . INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS .

Qualified applicants will be contacted by the department directly if selected for interview.

Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.

Background/E-Verify

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

EOE

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call [phone] or email at [e-mail].

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Required Documents

Resume

Cover Letter/Letter of Application

List of references

Optional Documents

Curriculum Vitae

Student Class Schedule

Student Schedule Availability

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you currently enrolled as a student at WCU?
  • Yes
  • No
• * Are you currently enrolled in 6 or more credit hours?
  • Yes
  • No