Guest Services Associate

Birmingham South RV Park; Pelham (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Birmingham South RV Park in Pelham, AL is seeking a full-time Guest Services employee to join our team. The role requires greeting guests, handling reservations, answering calls, and maintaining a tidy office environment.

Training will be provided for propane pumping, with duties that include some outdoor maintenance and cleaning of restrooms and cabins. The position supports a fast-paced, customer-focused campground setting requiring reliable transportation and the ability to work varying

Qualifications

• Experience as a front desk clerk or in hospitality.
• Proficient with basic computer tasks and Microsoft Office.
• Excellent customer service and phone etiquette.
• Able to lift up to 40 lbs and perform in- and outdoors.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Answer calls and convert inquiries into reservations.
• Reply to voicemails and emails.
• Book reservations as requested by guests.
• Maintain office cleanliness and organize resources.
• Learn and certify to pump propane (training provided).
• Assist with outdoor maintenance duties.
• Clean restrooms and cabins.

Skills

Customer service

Multitasking

Time management

Communication

Basic computer skills

Attention to detail

Tools

Spreadsheets

Word processing

Job description

Birmingham South RV Park in Pelham, AL is looking for a full time Guest Services employee to join our team!

Days and hours of work may vary between the hours of 07:30 - 5:15 PM, including weekdays and some weekends (Saturday & Sunday).

The ideal candidate will have an upbeat personality, be able to work both independently, and well with others, be reliable, a multitasker, and hard-working.

Must have reliable transportation and the ability to work in a fast-paced environment. This position may require some lifting of up to 40lbs, and will require working both indoors and outdoors.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and convert inquiries into reservations.
• Reply to voicemails and emails.
• Booking reservations as requested by guests.
• Maintaining office cleanliness and organization of resources.
• Learn and certify to pump propane, training provided.
• Assist with outdoor maintenance duties.
• Cleaning of Restrooms and cabins.

Qualifications:

• Proven experience working as a front desk clerk or similar position in hospitality industry
• Must have basic computer skills and knowledge of spreadsheets and word-processing documents.
• Excellent customer service skills and courteous phone manner.
• Multitasker, Time management, and organizational skills.
• Ability to sell in a friendly, courteous, and respectful manner.
• Must be able to sit, stand, stoop and lift up to 40lbs.
• State of AL Propane Dispensing License preferred.

Our campground is located at 222 Co Rd 33, Pelham, AL 35124.

Thank you!