Guest Services Associate

Milwaukee Rescue Mission; Milwaukee (WI); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Accounts with employer

401K with employer contribution

Paid holidays and generous PTO

Education Assistance

Free onsite parking

Business Casual/Casual dress

Job summary

The Milwaukee Rescue Mission’s Joy House in Milwaukee, WI is seeking a full-time Guest Services Associate for the third shift. You will help maintain a hospitable, safe environment for women and children staying at Joy House, assisting with basic care needs, meal-time support, housekeeping, and clerical tasks while upholding Christian values.

Responsibilities include mentoring guests, ensuring safety, providing excellent service, and collaborating with staff to create a warm, welcoming

Qualifications

• Mature Christian woman with a servant's heart who can relate well with others in diverse settings.
• Experience in customer service or hospitality is preferred.
• Ability to communicate effectively and professionally.

Responsibilities

• Help with basic care needs of guests (toiletries, linens, medication, food).
• Assist guests with personal laundry, cleaning, and supervising children.
• Provide meal-time transport support and act as mentor to women and families.
• Perform housekeeping tasks and assist with daily routines.
• Ensure safety and compliance with house rules; monitor entrances and guest rooms.
• Deliver exceptional customer service in a friendly, respectful manner.
• Assist clerical tasks (forms, filing, phone calls) and support staff as needed.

Skills

Mature Christian values

People skills

Customer service

Team player

Attention to detail

Education

High School Diploma or GED

Tools

MS Office

Job description

GUEST SERVICES ASSOCIATE

Joy House - Milwaukee Rescue Mission Division for Women & Children. The women and children who come to us for emergency or long-term support rely on the safety, love and warmth of Joy House and its many services and programs. We nourish and nurture them through training, education and spiritual guidance so they can make better lives for themselves and for their kids.

The Joy House Division for Women and Children is looking for a Christian woman, with good people skills and a strong heart's desire to work with the homeless, to fill a full-time 3rd Shift Guest Services Associate position. Guest Services Associates assist in maintaining a hospitable environment by making sure all areas of Joy House are safe, clean, orderly and grace filled for Joy House guests and staff.

HIRING PAY RANGE

$19.10-$19.57 PLUS $2.00/hour shift differential (10pm-6am)

WORK SCHEDULE

Full-time, 11:00pm-7:00am, Saturday 11:00pm-8:30am

LOCATION

Central Campus - 830 N 19th Street, Milwaukee, WI. 53233

RESPONSIBILITIES

• Help with the basic care needs of our guests i.e., distribution of toiletries, clean linens, medication and food. Assist guests with personal laundry, cleaning, managing children, etc.
• Help to provide assistance and oversight to women and families during meal time transport, daily activities, breaks and regularly scheduled meetings, acting as both a mentor and guide
• Housekeeping tasks, including but not limited to preparing snacks and lunches, laundry, vacuuming, mopping, emptying garbage, transporting guest belongings, etc.
• Help guests understand and follow all house rules
• Maintain safety by monitoring guest belongings at intake and entry into the building. Ensure doors are secure at all times and regularly monitor guest rooms for contraband, cleanliness, safety and wear and tear.
• Provide exceptional customer service, interacting with Joy House guests and their children in a friendly, professional, and hospitable manner, treating everyone with dignity and respect
• Assist with clerical tasks, such as completing daily statistical forms, filing and occasionally answering phones
• Perform other tasks as needed

QUALIFICATIONS

• Mature Christian woman with a servant's heart who is able to relate well with others in a diverse population, communicating effectively and professionally
• High School Diploma or GED equivalent required
• Previous customer service and/or hospitality related experience highly desired
• Must be able to handle physical workload – capable of continuously standing, walking, stair climbing, kneeling, squatting, crouching, reaching, handling and gripping without difficulty, repetitive movement of both hands and arms, as well as frequent lifting, carrying, pushing or pulling a maximum weight of 50lbs
• Passionate about creating a warm, inviting, and clean living environment
• Ability to differentiate between and define specific uses of cleaning products and equipment
• Outstanding customer service skills, outgoing and approachable with an enthusiastic, friendly, and welcoming personality
• Caring, compassionate and non-judgmental attitude with a genuine concern for Joy House guests and their children
• High degree of skill in verbal communication and listening combined with a great deal of attention to detail, patience, politeness, and tactfulness
• Computer literacy; competent working with database software and MS Office applications
• Ability and willingness to follow instructions, to be flexible, and a team player
• A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive
• Reliability, dependability, and punctuality are expected
• Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
• Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
• Pass a pre-employment background check and drug test

EXCELLENT BENEFIT PACKAGE

• Hiring range $19.10-$19.57 based on qualifications/experience,plus $2.00/hour shift differential (10pm-6am)
• Excellent Medical, Dental, and Vision Insurance
• Health Savings Accounts with employer match
• Life and Short/Long Term Disability Insurance
• 401K with generous employer contribution
• Paid holidays and generous PTO
• Education Assistance
• Free onsite parking
• Business Casual/Casual dress

The Milwaukee Rescue Mission is a 501 (c)3, charitable, non-profit church, Christian organization. Milwaukee Rescue Mission has an organizational religious exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964, as amended, concerning religious discrimination in employment. We further reserve the right to discriminate or designate certain positions when a bona fide occupational qualification exists. Subject to the Constitution of the United States and all applicable state and federal laws, Milwaukee Rescue Mission does not discriminate in the administration and dissemination of its programs and services.