Guest Care Associate

Milwaukee Rescue Mission; Milwaukee (WI); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings Accounts with employer

Life and Disability Insurance

401K with employer contribution

Paid holidays and generous PTO

Free onsite parking

Business casual dress

Job summary

The Milwaukee Rescue Mission seeks a full-time Guest Care Associate to welcome and assist men in the emergency shelter, provide guest care and security, and help direct guests to services that meet their needs. A Christian witness and servant heart are essential.

Work shifts run 6:00am–2:00pm or 2:00pm–10:00pm at Central Campus in Milwaukee. The organization offers a comprehensive benefits package, paid time off, health insurance, a 401(k), parking and a casual dress code in a supportive,

Qualifications

• Christian man with a servant's heart who can relate to a diverse population.
• High school diploma or GED required.
• Experience in social work, security or related fields preferred.
• Excellent interpersonal communication and mentoring skills.
• Ability to manage time and meet deadlines.
• Detail oriented with strong organization and follow-through.
• Ability to handle difficult situations with conflict resolution.
• Clear case notes according to best practices.
• Computer literacy and ability to navigate industry software.
• Ability to lift up to 50 lbs.
• Be a committed follower of Jesus Christ and align with MRM faith statements.
• Pass a pre-employment background check and drug test.

Responsibilities

• Interact with guests and build positive, life-transforming relationships.
• Help guests understand and follow premise rules and regulations.
• Perform duties related to personal care for guests as assigned.
• Ensure linens are stocked and bathrooms are clean; notify custodial concerns.
• Collaborate with Guest Care Advocates and other departments.
• Communicate clearly within Guest Ministries and across MRM.
• Support safety and security of the Mission, people and property.
• Keep buildings secure and restrict access to restricted areas.
• Assist in removing disruptive or suspicious individuals if needed.
• Perform first aid and life-saving measures if necessary.
• Conduct breathalyzer tests when required.
• Request emergency assistance for high-risk situations.
• Identify and report security or maintenance concerns.

Skills

Interpersonal communication

Mentoring

Time management

Organization

Conflict resolution

Case notes

Computer literacy

Physical stamina

Education

High school diploma or GED

Job description

GUEST CARE ASSOCIATE

Safe Harbor – Division for Men. The Milwaukee Rescue Mission’s programs for men range from meeting their short-term emergency needs, to providing longer term services that can help them break free from addictions, find and keep a job, build confidence and self-esteem and turn their lives around. All with a spiritual foundation.

We are looking to hire Christian men to fill full-time Guest Care Associate positions to work with the men in our emergency shelter and services. A Guest Care Associate provides guest care and physical security, as needed, for the Milwaukee Rescue Mission (MRM). This role is actively present in our Guest Ministries lobby and assists with directing guests to appropriate services or programs that meet their needs.

Work Schedule: Full-time, 6:00am-2:00pm OR 2:00pm-10:00pm

Location: Central Campus, 830 N 19th Street, Milwaukee, WI. 53233

RESPONSIBILITIES:

• Interact with and build positive, life-transforming relationships with guests
• Help ensure guests understand and follow premise rules and regulations
• Perform all duties, as assigned by Shift Manager, related to personal care for guests
• Ensure all appropriate linens are in place and check that bathrooms are properly stocked and cleaned, notifying the Facilities department of any custodial concerns
• Work collaboratively with and support Guest Care Advocates, as needed
• Ensure clear, consistent and timely communication within Guest Ministries and across other MRM departments
• Help ensure the safety and security of the Mission, its people and its properties
• Ensure that the buildings are secure and that unauthorized personnel are prevented from accessing restricted areas
• If necessary, assist in removing any person engaged in suspicious, disruptive, or criminal acts
• Perform first aid and/or life saving measures if necessary
• Perform breathalyzer tests
• Request assistance from emergency personnel for high risk situations
• Help identify and report any security or maintenance concerns

QUALIFICATIONS:

• Christian man with a servant's heart who is able to relate well with others in a diverse population
• High school diploma or equivalent GED required
• Previous experience in social work, security or other related fields preferred
• Excellent interpersonal communication, and mentoring skills
• Ability to effectively manage time and meet all specified deadlines
• Detail orientated with excellent organization and follow through skills
• Ability to deal with difficult situations. Strong conflict resolution skills with the ability to defuse potentially volatile situations with patience and tact.
• Ability to case note clearly and according to best practices
• Computer literacy and the ability to navigate industry software
• Ability to handle physical workload and lift up to 50 lbs.
• Reliability, dependability, and punctuality are expected
• Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
• Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
• Pass a pre-employment background check and drug test

EXCELLENT BENEFIT PACKAGE:

• Hiring range $18.60 - $19.26 (+shift differential if applicable) based on experience/qualifications
• Excellent Medical, Dental, and Vision Insurance
• Health Savings Accounts with employer match
• Life and Short/Long Term Disability Insurance
• 401K with generous employer contribution
• Paid holidays and generous PTO
• Free onsite parking
• Business Casual/Casual dress

The Milwaukee Rescue Mission is a 501 (c)3, charitable, non-profit church, Christian organization. Milwaukee Rescue Mission has an organizational religious exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964, as amended, concerning religious discrimination in employment. We further reserve the right to discriminate or designate certain positions when a bona fide occupational qualification exists. Subject to the Constitution of the United States and all applicable state and federal laws, Milwaukee Rescue Mission does not discriminate in the administration and dissemination of its programs and services.