Guest Services Associate

Spacious Skies Campgrounds; Marion (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Spacious Skies Campgrounds seeks a Guest Services Associate to join its team in Marion, NC. You will be the first point of contact for guests, ensuring smooth check-ins and a delightful experience. This role requires strong organizational and customer service skills, making it ideal for those passionate about outdoor hospitality.

Benefits

30% Employee Discount

10% Friends and Family Discount

Referral Bonus Program

Qualifications

• Strong organizational skills and a warm, welcoming attitude.
• Ability to multitask in a fast-paced environment.
• Experience with cloud-based reservation systems is a plus.

Responsibilities

• Manage guest reservations using a cloud-based park management system.
• Assist guests throughout their stay, addressing concerns and questions.
• Handle payments accurately, following proper cash and credit card procedures.

Skills

Organizational skills

Customer service

Attention to detail

Computer literacy

Tools

Cloud-based reservation system

Microsoft Office 365

Job description

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Spacious Skies Campgrounds provided pay range

This range is provided by Spacious Skies Campgrounds. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $16.00/hr

Join Our Growing Team!

Spacious Skies Campgrounds is a fast-growing collection of campgrounds across the eastern United States, welcoming RVers, tent campers, cabin guests, and glampers from all walks of life. Since 2021, we have been redefining outdoor hospitality, earning recognition in Travel + Leisure, Women’s Day, MSN, Southern Living, and industry publications such as Woodall’s and RV Business.

As passionate outdoor enthusiasts, we believe camping is for everyone. Our partnerships with Black Folks Camp Too, LGBT Outdoors, Girl Camper, RVShare, and Latino Outdoors reflect our mission to create an inclusive and welcoming outdoor experience.

If you thrive in a guest-focused, fast-paced environment and love helping people have amazing outdoor experiences, we’d love to have you join our Cosmic Crew!

About The Role

As a Guest Services Associate, you will be the first point of contact for guests, ensuring smooth check-ins, reservations, and overall guest satisfaction. You’ll work closely with the General Manager, maintenance crews, and other team members to create a seamless experience for visitors. This role is perfect for someone with strong organizational skills, a positive attitude, and a passion for hospitality.

What You’ll Do

• Manage guest reservations using our cloud-based park management system.
• Assist guests throughout their stay, answering questions and addressing concerns.
• Handle payments and transactions with accuracy, following proper cash and credit card handling procedures.
• Answer phone calls promptly and provide helpful information about campground amenities and local attractions.
• Work closely with maintenance and housekeeping teams to ensure a clean, safe, and well-maintained environment.
• Maintain a welcoming and organized Guest Services area.
• Participate in team meetings and contribute to a positive work environment.
• Support housekeeping efforts, including stocking supplies and conducting facility inspections.
• Follow health and safety regulations to ensure a safe experience for all guests and team members.
• Other duties as assigned.
  
  

What We’re Looking For

• Strong organizational skills with a keen attention to detail.
• Excellent customer service skills and a warm, welcoming attitude.
• Ability to multitask in a fast-paced environment.
• Computer literacy and the ability to learn new systems quickly.
• Experience with cloud-based reservation systems (such as Newbook) is a plus!
• Availability to work nights and weekends.
• Proficiency in Microsoft Office 365, email, and POS/booking software.
• A team player who is willing to help in various areas of the campground when needed.
• A desire to learn and grow within a dynamic and evolving company.
  
  

Why Join Us?

• Be part of a fast-growing brand redefining outdoor hospitality.
• Opportunities for career growth and potential travel to sister campgrounds.
• A fun, supportive, and collaborative work environment.
• Gain valuable hospitality and guest service experience.
  
  

Incentives

• 30% Employee Discount
• 10% Friends and Family
• Discount LifeMart & LifeCare Discount Program
• Referral Bonus Program
• Campground Transfer Flexibility Consideration
• Accrued Sick & Safe Leave
  
  

Physical & Working Conditions

• Primarily based at the front office, requiring prolonged periods of sitting, standing, and working on a computer.
• Regularly handling customer check-ins, inquiries, and transactions.
• Occasional walking, bending, lifting, and assisting in various campground areas.
• Working in an environment that may require outdoor tasks in varying weather conditions.
  
  

Spacious Skies Campgrounds is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive and supportive team environment.

Excited to make a difference in the outdoor hospitality industry? Apply today and be part of something special!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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