Guest Services Associate - Avon

Travel + Leisure Co.; Village of Avon (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading vacation ownership company as a Guest Services Associate. In this role, you will provide guests with a warm welcome and ensure a memorable stay through excellent service and hospitality. You will handle the registration process, assist with reservations, and address guest inquiries effectively. This entry-level position offers opportunities for growth within a dynamic hospitality environment.

Benefits

Medical, Dental, Vision

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

401k with Employer Match

Qualifications

• Ability to read, write and understand English effectively.
• Basic math skills and cash handling proficiency.
• Professional appearance with a positive attitude.

Responsibilities

• Welcome guests and assist with registration and check-out.
• Handle cash and credit transactions with accuracy.
• Provide information about the resort and nearby attractions.

Skills

Communication

Problem Solving

Attention to Detail

Customer Service

Multitasking

Education

High School Diploma

Job description

Join to apply for the Guest Services Associate - Avon role at Travel + Leisure Co.

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We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Starting Rate of Pay is $22 Per Hour

How You’ll Shine

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make An Impact

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

The anticipated application deadline for this role is August 1, 2025. To apply for this role, click "apply now" below or visit careers.travelandleisureco.com to review and apply for other positions.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Benefits include:

• Medical, Dental, Vision
• Flexible spending accounts
• Life and accident coverage
• Disability insurance
• Paid time off, parental leave, holidays (eligibility varies)
• Wish day paid time to volunteer
• 401k with employer match (eligibility applies)
• Legal and identity theft plans
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

Compensation

Generally starting at $22.00 per hour. The actual rate will depend on experience, education, skills, and location.

Where Memories Start with You

Join our inclusive environment where we deliver excellence, have fun, celebrate, and support each other. Be part of a team that values building memories and strengthening communities.

We are an equal opportunity employer. For accommodations during the application process, email [e-mail] with your request.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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