Guest Services Assistant

Gainor Staffing; Traverse City (MI); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A prestigious law firm seeks a Guest Services Assistant to support their New York City office on a temporary, hybrid basis. This role involves providing exceptional customer service, managing conference room reservations, and coordinating catering. Candidates should have at least 2 years' experience in front-of-house roles in a professional setting and be adept in Microsoft Office and related software.

Qualifications

• 2+ years’ experience in Front of House roles.
• Professional and customer-service oriented.
• Tech savvy and quick to learn new software.

Responsibilities

• Provide first-rate customer service to all guests and clients.
• Coordinate conference room reservation requests and catering.
• Monitor conference rooms and address facility issues.

Skills

Customer service

Time management

Communication

Tools

ESP2000

Rendezvous

Microsoft Office

Job description

Our client is a prestigious law firm with offices around the world. They are seeking a Guest Services Assistant to support the NYC office on a temporary basis. This position is hybrid and based 3 out of 5 days per week at their office in Midtown, Manhattan.Job Details

• Provide first-rate customer service to all guests and clients
• Coordinate conference room reservation requests and book accordingly
• Utilize conference room booking software to reserve rooms and record requests
• Address client and guest needs, inquiries, and requests in a prompt and professional manner
• Monitor conference rooms and report facilities issues
• Coordinate catering and audio-visual services
• Pay rate: $28-30 per hour, based on experience
• Time Commitment: Full time, with an assignment length of at least 6 months

Skills and Qualifications

• 2+ years’ experience in Front of House roles such as reception, concierge, or conference room services in a professional services or high-end hospitality setting (I.e hotels, restaurants, spas)
• Personable, professional, and highly customer service oriented
• ESP2000 or Rendezvous experience, a plus!
• Tech savvy, confident in Microsoft Office, and able to learn new software quickly
• Excellent time management and organizational skills