Guest Services Associate

Earth Fare; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in food and beverage services seeks a Guest Services Associate in Asheville, NC. This role involves greeting guests, processing check-ins and payments, and providing information about amenities and services. Ideal candidates will possess a high school diploma and relevant experience, thriving in a fast-paced environment while delivering top-notch customer service.

Qualifications

• High school education and relevant hotel experience required.
• Ability to handle guest objections and disputes effectively.
• Must show initiative in job performance and anticipate needs.

Responsibilities

• Greets and assists guests with check-ins and inquiries.
• Processes payments and reservations efficiently.
• Ensures timely logging and delivery of messages and packages.

Skills

Customer service

Problem solving

Initiative

Stress management

Education

High School Education

Job description

Join to apply for the Guest Services Associate role at Earth Fare

1 month ago Be among the first 25 applicants

Join to apply for the Guest Services Associate role at Earth Fare

Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Essential Duties & Responsibilities

• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be aware of all rate packages and promotions currently in effect.
• Be familiar with all in-house groups. Be aware of all black out and restricted dates.
• Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Process guest payments.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Explain all amenities to guests at check-in.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Answer all guest inquiries in a timely and professional nature.
• Adhere to Brand standards and company policies.
• Performs other duties as assigned.
  
  

Knowledge And Skills Required

• High School Education and relevant hotel experience
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at Earth Fare by 2x

Get notified about new Guest Services Associate jobs in Asheville, NC.

Guest Services Representative - Full-Time

Breakfast Attendant (Part-Time) - Hampton Inn & Suites - Biltmore Village

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.