Guest Services Associate

Go Rentals; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in luxury vehicle rentals is seeking a talented guest service associate to join their dynamic team. This role involves providing exceptional service to discerning clients and creating memorable experiences. With a strong focus on personal and professional growth, the company offers extensive training and numerous opportunities for advancement. If you have a passion for hospitality, a drive for excellence, and a desire to thrive in a supportive environment, this position could be the perfect fit for you. Join a company that values its employees and provides a range of benefits to ensure your success and well-being.

Benefits

Medical Insurance

Dental and Vision Insurance

$25,000 Life Insurance

401(k) Retirement Program

Paid Holidays

Paid Birthday Off

Cell Phone Pay

Employee Discounts for Auto Rentals

Referral Bonus Program

Access to Online Professional Training

Qualifications

• Must have a valid driver's license and 1-2 years of driving experience.
• Excellent communication skills and customer service experience required.

Responsibilities

• Provide first-class service to high-profile guests.
• Collaborate with a fun team and engage with partners and guests.

Skills

Customer Service

Sales Experience

Communication Skills

Hospitality Minded

Technology Savvy

Education

High School Diploma or GED

College Degree

Job description

Job Details Job Location: IAH SIG - Houston, TX Position Type: Full Time Salary Range: $17.00 - $18.00 Base+Commission/month

About Us
Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to the needs of Guests as well as aviation, travel, and hospitality professionals, with an extraordinary level of personalized service, beautifully maintained vehicles, and a dedicated team who go to heroic lengths to make the travel experience enjoyable, memorable, and convenient. We are proud to be the official Forbes Travel Guides, Elite Car Rental Provider.

Go Rentals wants to see our team grow, advance, and thrive. We cultivate a culture of curiosity and continual learning, starting with our proprietary in-house training for all new hires. We promote from within, and encourage our team members to actively engage with our partners, Guests, and peers as part of their career development. At Go Rentals, your personal growth matters just as much as your professional growth.

About You
If you live for luxury, Go Rentals is looking for you.
We seek a talented guest service associate who:

1. Is hospitality minded & understands first-class service
2. Is comfortable & professional with high-profile guests
3. Is ready to learn, create, & collaborate with a fun team of people
4. Is driven to experience life, loves to travel & appreciates the finer luxuries
5. Is excited about limitless growth & earning opportunities

Due to our impeccable reputation, we continue to experience exceptional growth! If you are looking for a long-lasting employer that can provide ample opportunities for advancement, excellent pay, and benefits, please come and build a career with us!

Full-Time Employee Company Benefits

• Medical
• Dental Low and Vision paid 100% by employer
• $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
• Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
• Employee Assistance Program
• Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
• Identity Theft Assistance Services
• Travel Assistance through Mutual of Omaha
• COVID19 Resources (telehealth, mental health benefits and testing)
• Pharmacy Discount Programs through CVS & Good RX
• Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
• 401(k) Retirement Program
• 2 Weeks accrued Vacation with cash out program after 1st year
• Generous Sick and Safe accrued time off program
• Paid Holidays
• Paid Birthday off
• Cell Phone Pay of $40.00 a Month for hourly employees
• $1,000.00 Referral Bonus Program for hourly employees
• Employee Discounts for Auto Rentals (Friends & Family)
• Employee Wholesale Auto Purchase Program
• Perks@Work Program Membership - thousands of discounts for just about everything!
• Commission Program
• Access to a full library of hundreds of online professional career training, from sales to software and nearly everything in between

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.

Qualifications

Basic Qualifications
Must have a Valid Unrestricted Driver’s License
Must have one to two years of driving experience and be insurable
Must be 21 years of age or older (Not Montana or Hawaii)
Experience in Sales and Customer Service
Excellent Communication Skills
Minimum of a high school diploma or GED equivalent

Preferred Qualifications
Experience in Aviation, Auto Rental, Guest Services, or Hospitality
Willingness to travel for extended periods
Smartphone/tablet/technology savvy
College degree

*This job posting is only a representation of the position, not a full job description.