Guest Services Associate

ZMC Hotels; Duluth (MN); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision for full-time

Paid time off

401(k) for full-time

Hotel discounts nationwide

Bonus opportunities

Referral bonus

DailyPay

Upward mobility

Job summary

ZMC Hotels in Duluth, MN is seeking a friendly front desk associate to check guests in during peak hours, answer questions, and ensure a welcoming stay.

Shifts run 7am-3pm and 3pm-11pm; duties include addressing guest concerns, maintaining inventory accuracy, and keeping areas clean. We offer advancement opportunities, employee discounts, flexible schedules, and bonuses.

Qualifications

• Must be highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Team environment with leadership responsibilities.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Provide efficient, courteous guest service and uphold standards.
• Address guest concerns and ensure follow up.
• Assist in daily room inventory to optimize revenue and guest satisfaction.
• Maintain clean front- and back-of-house environments.

Skills

Organized

Guest service

Communication skills

Team leadership

Basic computation

Computer basics

Job description

Benefits:

• Opportunity for advancement
• Employee discounts
• Flexible schedule

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm to 3pm-11pm.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Maintain a clean environment both front of house as well as back of house.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company