Guest Services Associate

TownePlace Suites Anaheim; Anaheim (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking friendly and motivated individuals to join their dynamic team. This role focuses on providing exceptional customer service during guest check-ins and ensuring a pleasant stay for all visitors. With flexible shifts and opportunities for career growth, this position is ideal for those who thrive in a fast-paced environment and enjoy working with people. Join a team that values fun, efficiency, and quality service while enjoying great perks like discounts on hotels and access to earned wages before payday. If you love helping others and want to be part of a supportive team, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision options

Paid time off

401(k) plan

Hotel discounts

DailyPay access

Opportunities for growth

Qualifications

• Highly organized with strong communication skills.
• Knowledge of guest service and satisfaction is essential.

Responsibilities

• Ensure efficient and courteous treatment of all guests.
• Address guest concerns and maintain high service standards.
• Supervise bell staff activities for optimal guest service.

Skills

Customer Service

Communication Skills

Organizational Skills

Team Leadership

Basic Computer Skills

Computational Ability

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers, flexible schedules and steady employment, extra cash, or career growth. We hire friendly employees who provide quality service.


Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team are what we want from you. We want to help answer guests' questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8-hour shifts that range from 7 am-3 pm, 3 pm-11 pm, and 11 pm-7 am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow-up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures, and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment, with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.