Guest Services Staff - The Novo (Goldenvoice)

AEG Presents; California, Los Angeles (MO, CA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Guest Services Staff member, where you will be the face of the venue, ensuring a safe and enjoyable experience for all guests. This role involves a variety of customer service tasks, from answering questions and directing guests to important areas, to monitoring guest conduct and ensuring compliance with venue policies. If you have a positive attitude and a passion for live events, this position offers the chance to make a real difference in the lives of concert-goers and event attendees. Embrace the opportunity to work in a vibrant environment that celebrates music and community.

Qualifications

• 1-2 years of related work experience in customer service.
• Ability to stand, walk, and climb stairs for long periods.

Responsibilities

• Provide direct services to guests, ensuring a safe environment.
• Greet guests, answer questions, and resolve complaints.

Skills

Customer Service Skills

Problem Solving

Ability to Lift 50 lbs

Ability to Work in Varying Conditions

Education

High School Diploma

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.


• Operate the various coat check rooms within established guidelines and procedures at the venue.


• Scan tickets for entry into the venue, administer applicable wristbandsfor event entrance (21+, VIP Access, Private Event Access).


• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.


• Seat guests and assist ADA patrons.


• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.


• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.


• Monitor venue during guest arrival and exit to comply with fire department safety regulations.


• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency


• A minimum of 1-2 years of related work experience


• Ability to work in varying conditions


• Ability to lift 50 lbs. without assistance


• Positive attitude with superior customer service skills


• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred


• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Pay Scale: $17.00 - $21.00

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her/their normal description.