Guest Services Associate - Los Angeles, Pico Union, Ca

National Health Foundation; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Associate to provide a welcoming and safe environment for guests. This role involves ensuring safety, conducting guest intakes, and engaging with guests to enhance their experience. The ideal candidate will have caregiver experience and strong communication skills, contributing to a positive atmosphere. Join a team that is committed to addressing social determinants of health and making a difference in the community. This full-time position offers a chance to be part of meaningful work in wellness and fitness services.

Qualifications

• Minimum 2 years caregiver experience in a healthcare environment.
• Excellent oral and written communication skills are essential.

Responsibilities

• Ensure safety and security of the recuperative care facility.
• Perform guest intake responsibilities and develop rapport with guests.
• Assist management in maintaining bed availability and documentation.

Skills

Communication Skills

Multi-tasking

BLS Certification

Caregiver Experience

Education

High School Diploma or Equivalent

Job description

Join to apply for the Guest Services Associate - Los Angeles, Pico Union, Ca role at National Health Foundation

Position to be filled as soon as possible.

Schedule: Tuesday - Saturday, 9:00PM-5:30AM

POSITION TITLE: Guest Service Associate
REPORTS TO: Operations Manager
LOCATION: Los Angeles, Pico Union, Ca
CLASSIFICATION: Non-Exempt, Full-Time
HOURLY: $18.00 - $20.00
Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities And Initiatives

To help NHF meet its growth goals, the Guest Services Associate will:

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

Requirements

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Current BLS certification preferred, but not required.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.

Physical Requirements

The duties as described will require frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Benefits

National Health Foundation is addressing the social determinants of health using a number of research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

• Industries

  Wellness and Fitness Services