Guest Services Ambassador — Front Desk & Guest Experience

Sandpiper Hospitality; Chesapeake (VA); On-site; USD 19,000 - 20,000; Full time

Job summary

Sandpiper Hospitality is seeking a Guest Services Ambassador (GSA) at the Kempsville Front Desk in Chesapeake, VA. This full-time role drives front desk efficiency, delivers an excellent guest experience, and serves as the hotel's face and service champion.

You will handle check-ins, reservations, guest relations, safety, and collaborate with other departments to ensure guests enjoy an exceptional stay. A dynamic, energetic attitude helps elevate service in our extended stay environment.

Responsibilities

• Provide an excellent guest experience by greeting guests warmly and offering assistance.
• Meet with guests regularly to solicit comments from guests and determine satisfaction.
• Respond to situations as they arise and manage guest conflict effectively.
• Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
• Ensure safety of the building and occupants and respond according to procedure in times of emergency.

Job description

Sandpiper Hospitality is seeking a Guest Services Ambassador (GSA) at the Kempsville Front Desk in Chesapeake, VA. This full-time role drives front desk efficiency, delivers an excellent guest experience, and serves as the hotel's face and service champion.

You will handle check-ins, reservations, guest relations, safety, and collaborate with other departments to ensure guests enjoy an exceptional stay. A dynamic, energetic attitude helps elevate service in our extended stay environment.