GUEST SERVICES AMBASSADOR

Compass Group, North America; Town of Mount Pleasant (NY); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group and part of Compass Group USA, seeks a Guest Service Ambassador to create a warm, professional atmosphere at the Front Desk for clients, executives and staff. You will be the first point of contact, guiding visitors and directing them to meetings, with open availability including days, evenings and weekends.

The role requires a 40-hour work week and strong hospitality ethic.

Qualifications

• Hospitality-first approach with Platinum Service standard.
• Ability to work under pressure, multitask in a public environment.
• Excellent listening and oral communication skills.
• Two to three years' client service/reception experience in hospitality or corporate setting.

Responsibilities

• Provide high-level internal and external customer support.
• Greet employees and visitors, welcome them with a smile and eye contact.
• Assist in making space reservations using online tools and escorting guests.
• Speak knowledgeably about the office, building, transport and local amenities.
• Coordinate luggage drop-off and access badge process.
• Ensure cleanliness of all office spaces.
• Provide basic travel support and directions.
• Coordinate and arrange basic office equipment repairs.
• Follow security, health and safety guidelines.
• Provide first-line support for basic office technology.
• General administrative support and vendor interface.
• Communicate effectively and keep team updated.
• Interact with other departments and conduct opening/closing walkthroughs.

Skills

Hospitality

Communication

Reception experience

Tools

Office software

Job description

Rapport

Salary: $23 - $24 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Guest Service Ambassador (GSA) is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times. Located at the Front Desk, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Open availability is required; work hours will include days, evenings and weekends as business requires. 40 hour work week.

Key Responsibilities:

• Provide high-level internal and external customer support
• Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
• Assist in making space reservations using an online tool and escorting guests throughout the office
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
• Coordinate luggage drop-off and pick-up
• Manage the access badge process for employees and visitors according to client standards
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
• Provide general travel support (arranging for transportation, providing directions, etc.)
• Coordinate and arrange basic office equipment repairs and maintenance
• Carry out instructions for security, fire, health and safety guidelines
• Provide first-line support for basic office technology
• General administrative support
• Interface with vendors to provide seamless customer support
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• Conduct opening and closing walkthroughs when business requires

Preferred Qualifications:

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
• Two to three years' experience in a client service / reception position within a hospitality or corporate environment.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely,

Rapport a specialized division of FLIK Hospitality Group