Evening Server: Guest-First Hospitality & POS Pro

The Crescent Hotels Group; United States; On-site; USD 16,531 - 24,796; Full time

Job summary

Crescent Hotels & Resorts in Westin Jackson (Jackson, MS) is seeking a guest service associate to greet and serve guests in accordance with our standards. You will take orders, assist with menu questions, and handle POS where applicable, ensuring correct presentation and portions.

The role emphasizes teamwork, professional appearance, and the ability to stand/walk for extended periods while lifting up to 30 lbs as needed. Join our hotel team and contribute to a positive guest experience.

Qualifications

• Ability to communicate in English.
• Self-starting, team-oriented attitude.
• Maintain a professional appearance at all times.
• Able to communicate well with guests.
• Willingness to pitch in and help coworkers as a team.
• Able to stand/walk for extended periods.
• Ability to lift at least 30 lbs.

Responsibilities

• Greet and serve guests promptly according to service standards.
• Take and serve guest orders promptly and according to service manual.
• Provide menu information and answer guest questions.
• Operate the POS system where applicable.
• Check food for correct appearance, temperature, and portions before serving.
• Perform other related duties as assigned.

Skills

English communication

Team player

Professional appearance

Guest interaction

Stamina for standing/walking

Lift 30 lbs

Job description

Westin Jackson
407 S Congress St
Jackson, MS 39201, USA

Description

JOB OVERVIEW: Greet and serve the guests according to standards.

ESSENTIAL JOB FUNCTIONS:

1. Take and serve guest orders promptly and according to service manual.

2. Do all necessary set-up sidework as assigned.

3. Answer any guest questions about the menu.

4. Operate the electronic cash register/P.O.S. system (where applicable).

5. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.

6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.