Guest Services Agent - Residential

Onni Properties LLC; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

PTO plan

401(k) match

Referral program

Free on-site parking

Annual education allowance

Housing discount

Job summary

Onni Properties LLC in Seattle is seeking a Guest Services Agent to deliver warm hospitality at the residential desk. You will handle resident and vendor interactions, log maintenance requests, coordinate arrivals, and guide guests to the appropriate departments.

The role requires strong communication, organization, and multitasking in a fast-paced environment with weekend availability. Onni offers benefits including PTO, 401(k) match, parking support, education allowance, and housing discounts.

Qualifications

• High School Diploma or equivalent.
• Front Office/Concierge experience in hotel, residential or customer-focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required.
• Must have excellent customer service and interpersonal skills.
• Ability to work well within a team and must be able to work a minimum 1 weekend day per week.

Responsibilities

• Handles all customer interactions with the highest level of hospitality and professionalism.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicates with Property Manager any relevant feedback from residents and/or other departments.
• Coordinates arrival of vendors, guests, deliveries, and prospects and assists with directing them to appropriate departments and locations on-site and in the parking garage.
• Monitors amenities and ensures readiness for events and assists residents with making private reservations.
• Performs other duties as required.

Skills

Front Office/Concierge experience

MS Outlook

MS Word

MS Excel

MS Windows

Customer service

Interpersonal skills

Education

High School Degree or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.Perks and Benefits:When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition, we offer:Generous PTO Plan401(k) employer matchReferral programFree on-site parking or commuting supportHotel discount at various propertiesAnnual education allowance of up to $1,000Residential housing discount after 1 year of continuous employmentWhat You Will Do:Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Be sufficient in all programs required to manage residential desk needs.Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.Communicates with Property Manager any relevant feedback from residents and/or other departments.Handles telephone and email communications with prompt courtesy.Communicates effectively with property management and hotel team.Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.Monitors amenities and ensures readiness for events and assists residents with making private reservations.Strong written and verbal communication skills for team and guest interactions.Ability to multitask in a fast-paced high-volume environment.Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Coordinates the storage room by storing and retrieving packages.Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.Performs other duties as required.What You Bring:High School Degree or equivalentFront Office/Concierge experience in hotel, residential or customer focused industryProficiency in MS Outlook, MS Word, MS Excel, and MS Windows requiredMust have excellent customer service and interpersonal skillsExcellent oral and written communication skillsAbility to work well within a teamMust be able to work a minimum 1 weekend day per weekMust be able to work early morning and or night shiftsExcellent organizational and time management skillsSalary Range:$23-$24About The Company:OnniFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.AI Use:This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.How To Apply:Please apply through the link on the job posting and attach your resume and any other required documents.We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.